ERP System Specialist & Trainer
ERP System Specialist & Trainer
Surlean Foods
San Antonio, TX
See who Surlean Foods has hired for this role
Job Details
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- System Implementation:
- Collaborate with cross-functional teams to understand business requirements and translate them into ERP system configurations.
- Configure the ERP system modules to optimize business processes and workflows.
- Customize and integrate additional features or modules as needed to meet specific business needs.
- Ensure data migration processes are executed smoothly and accurately.
- System Maintenance and Support:
- Perform regular system maintenance tasks, including updates, patches, and troubleshooting.
- Monitor system performance, identify potential issues, and implement solutions to ensure uninterrupted operation.
- Provide technical support to end-users, resolving system-related queries and issues in a timely manner.
- Collaborate with IT teams and external vendors for escalated technical support when necessary.
- Training and Documentation:
- Develop comprehensive training materials, user guides, and documentation for the ERP system.
- Conduct training sessions for end-users, including new hires and existing staff, to ensure effective utilization of the ERP system.
- Customize training programs based on user roles and responsibilities to maximize learning outcomes.
- Provide ongoing support and refresher training to enhance user proficiency and adoption.
- System Optimization and Enhancement:
- Proactively identify opportunities to optimize system performance and streamline business processes.
- Recommend and implement system enhancements, configurations, or integrations to improve efficiency and functionality.
- Collaborate with stakeholders to gather feedback and requirements for future system enhancements or upgrades.
- Proven experience (3 years) working with ERP systems, such as SAP, Oracle, Microsoft Dynamics, or similar platforms.
- Proven experience (3 years) designing and conducting training events in a corporate setting.
- Excellent communication and interpersonal skills for conducting training sessions and interacting with stakeholders.
- Bilingual in English/Spanish (optional but preferred).
- Proficiency in system configuration, customization, and data management.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Certifications in relevant ERP systems or project management (optional but preferred).
- Degree or certification in education, training, or related field (optional but preferred).
- Must be able to spend at least 50% of work time sitting and using standard desktop computing equipment.
- Must be able to spend 10% of their year traveling across the country.
- Must be comfortable speaking in front of large groups of co-workers.
- Must be able to hear and speak clearly enough to participate in highly interactive, fast-paced conversations.
- Must be comfortable conducting training sessions in a food manufacturing plant.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Human Resources -
Industries
Food Production
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