Field Learning Manager

The Team:

The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars:

• Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
• Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.
• Talent Development: corporate social responsibility, diversity, learning, leadership development, internal communications and employee engagement.
  
  

The Hermès of Paris (US) Talent Development team is comprised of interconnected specialists that seek to champion Hermès culture and values by designing and implementing strategies focused on engaging and educating our Hermès US family.

The Opportunity:

As the Field Learning Manager, you will be responsible for organizing and delivering a wide range of curricula to support the success and long-term development of boutique team members. Your primary mission will be to partner with local management support the onboarding, training and coaching of boutique team members about Hermès products and heritage, building expertise and enhancing the overall client experience. Through classroom and virtual facilitation, coaching relationships, in-store workshops, and the development of training resources, in this role you will serve as bridge that unites team members along both local and global training objectives.

Additional Responsibilities Included As Assigned By The Supervisor.

The Field Learning Manager is based in the New York corporate office, and reports to the Director, Learning on the Talent Development team in HR.

About The Role:

• Implement instructionally-sound training strategies that consistently raise the level of performance and engagement of Hermès Retail employees
• Conduct needs analyses to identify performance-based training opportunities
• Strategize and recommend creative learning solutions to help meet boutique and Hermès business objectives
• Create engaging workshops, presentations and training collateral that ensure knowledge transfer and provide exceptional employee learning experiences
• Partner with local boutique management teams to employ successful onboarding strategies for new hires
• Facilitate classroom, virtual and in-store trainings that focus on product-expertise, selling skills and the client experience
• Liaise with international partners to execute global learning objectives locally
• Maintain consistent follow-up post training, holding teams accountable for achieving training objectives and meeting goals
• Track, report, and evaluate training programs for participation and effectiveness; make recommendations for new solutions and to improve existing offerings
• Model “Gracious Leadership” and foster the Hermès of Paris culture
• Manage all relevant project administration, including maintaining the HR budget and coordinating program and project logistics (i.e. participant and independent travel, invitations and communication, shipping, printing materials, borrowing merchandise, etc.)
  
  

Supervisory Responsibility:

• No
  
  

Budget Responsibility:

• No
  
  

Decision Making Responsibility:

• Yes
  
  

About You:

• Ability to travel 50% of time, dedicated to coaching and facilitation
• Possess a well-rounded global perspective, with the ability to understand and navigate collaboration with international colleagues and partners
• Curious and a passion to learn and gain subject-matter expertise
• Strong ability to build cross-functional partnerships and influence across all levels and functions
• Recognize the value that diverse perspectives and cultures bring to an organization and actively seek to understand and empower these perspectives
• Strong instructional design, communication, and writing skills
• Excellent classroom facilitation, presentation and interpersonal skills
• Self-starter with the ability to work independently and as an active team player
• Willingness to take on new opportunities and tough challenges with positivity, energy and enthusiasm
• Exceptional project management skills, with an ability to work on multiple priorities simultaneously
• Technologically adept and proficient in Microsoft 365 programs
• 3-5 years prior retail or training experience, experience in a luxury or service-oriented environment preferred
  
  

The range for this position is $78,899.00 - $131,499.00 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

The company brings together globally more than 20,000 employees in 50 countries and 60 subsidiaries; all are artisans in their own way, committed to the long-term development of the company and the Hermès culture. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a ‘Maison for All,’ a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris, we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our “Diversity, Inclusion and Family” values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.