DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our key roles as a Field Operations Specialist.
As the Field Operations Specialist you will be responsible for providing support and assistance to our partners and managing delegated projects to cultivate client and technician office relationships. In this position you will be accountable for work order management, assistance with third-party contractor communication, and developing strategies to increase overall conversions.
The successful performance in this position is critical to the positive image, comprehensive success, and efficiency of the Field Operations department. The Field Operations Specialist must communicate clearly and accurately through verbal, written, and telephone communication to convey information in an affable and concise manner. In addition, the Field Operations Specialist must be able to work independently, be organized, and stay abreast of the needs of client and technician offices in a fast-paced environment. The Field Operations Specialist is expected to learn and perform their job duties in compliance with company policies and department processes.
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners, through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it's mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Requirements
Essential Duties & Responsibilities
Function with the capacity to complete real-time updates in the work order management system
Perform duties to assist with hitting monthly goals
Support readiness at all times a dispatch phone system (Five 9)
Effectively use problem-solving skills to assist in escalation resolution
Build and assign work orders to technician offices
Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk)
Take inbound calls from technicians to assist with their install needs or questions as well as custom fee approvals
Conduct work order reviews for close-out from technicians while on-site
Process inventory requests for technician offices
Communicate effectively and promptly, to other departments requiring information regarding order status
Continual communication with technician offices to ensure timelines are met
Communicate and work with customers regarding payment collecting for hardware and services
Ensure technicians are following client compliance guidelines
Other duties as assigned
Desirable Skills, Knowledge, And Abilities
Ability to be an effective team player with integrity and passion
Motivated to hit deadlines, timelines, and goals
Mastery of grammatically appropriate verbal, written, and telephone communication skills
Excellent organizational skills
Establish timely reminders for assignment completion and follow-up
Strong attention to detail
Proficiency in composing effective and accurate correspondence
Ability to complete work assignments on an independent basis after learning the objective and desired results
Establish effective working relationships with all coworkers
Must possess a high degree of intellect and interpersonal skills to communicate with a diverse group of technician offices, customers, clients, and leadership
Ability to exercise sound business judgment when making decisions independently
Preparing, maintaining, and reviewing daily reports
Knowledge of local and regional geographical areas and use of Google maps
Experience
Minimum 1-year experience in the satellite industry
Experience or knowledge of routing installers or technicians across the US
Language
English or bilingual (Spanish)
Physical Demand
The position requires long-term sitting, constant talking and listening, wearing of a headset, typing, and constant looking into computer monitors
Physical demands requirements are essential job functions due to position responsibilities that require administrative office functions while sedentary at a desk, utilizing a desktop computer
Computer Skills
Proficient in Microsoft Office programs; primarily Excel
Knowledge and ability to use SARA Plus, Web Tracker, Zendesk, Five 9, and Sales Force; we are willing to train the right candidate
Benefits
Competitive base salary plus monthly commission
Medical, Dental & Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Ongoing training and development
Advancement opportunities, we prefer to promote from within!
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Primary and Secondary Education and Non-profit Organizations
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