Field Service Manager

Precision Quincy is a renowned manufacturer of industrial ovens, serving a diverse range of industries including aerospace, automotive, and composite materials. Our dedication to quality, innovation, and unparalleled customer service positions us as a leader in the market. We specialize in the design, manufacture, and service of high-performance ovens tailored to meet our clients' specific needs.

Position Overview: Precision Quincy is on the lookout for a standout Field Service Manager with a hands-on approach and robust technical expertise to elevate our field service operations to new heights. This role is perfect for a proactive "doer," someone who not only excels in addressing technical challenges but also shines in customer interactions. The successful candidate will manage our field service team, drive sales in aftermarket parts, service, and retrofit, provide top-tier technical support to our customers, and develop a comprehensive training and accreditation program for field service technicians. This position reports directly to the VP of Manufacturing.

Key Responsibilities:

• Direct Technical Leadership & Service Delivery: Lead complex service tasks and high-priority customer visits, leveraging deep technical knowledge to guide the team in troubleshooting and problem-solving.
• Aftermarket Sales & Service Strategy: Drive growth in aftermarket parts, service, and retrofit sales, directly enhancing business growth and customer satisfaction.
• Training Program Development: Create and implement a structured training and accreditation program for field service technicians to elevate their skills, knowledge, and service proficiency.
• Hands-On Customer and Technical Support: Offer expert technical support directly to customers, establishing strong relationships through proficient problem resolution and technical guidance.
• Operational Management & Team Development: Mentor and develop the field service team, promoting a culture of excellence and continuous improvement.
• Cross-Functional Collaboration: Work closely with sales, engineering, and logistics to streamline service strategies, enhance service delivery, and integrate customer feedback into product development.

Qualifications:

• Associate degree in a technical field (e.g., Mechanical, Electrical Engineering) as a minimum, or equivalent practical experience in technical service roles.
• At least 7 years of experience in technical service, with 3+ years in a leadership role, preferably within the industrial oven sector or related industries.
• Proven track record in aftermarket sales and technical customer support.
• Exceptional problem-solving skills and technical prowess.
• Strong leadership abilities, capable of managing a team and fostering customer relationships.
• Skilled in the use of CRM and service management software.
• Must be based near major airport and willing to travel extensively.
• Valid driver’s license with a clean driving record.

What We Offer:

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health, dental, vision insurance, and a 401(k) plan.
• Dynamic work environment where your expertise and leadership will have a direct impact.
• Career growth and development opportunities within a leading company.