Field Service Support Manager

What You Will Do

We are seeking a candidate to manage our Customer Service and Field Services Department. In this role, you will work closely with Astronautics' external customers to ensure that Astronautics products and services contracts are fulfilled and that the customer's needs are met.The successful candidate will work closely with Astronautics Purchasing, Engineering and Quality teams while communicating with customers.The candidate will oversee, manage, and lead teams for the installation, service, and warranty of Astronautics products domestically and internationally.

This hybrid on-site position is located at our Headquarters in Oak Creek, WI. You will report directly into the Director – Quality Assurance.

How You Will Do It

• Lead a team that contains both on-site and remote employees.
• Led an international group of aviation-specialized technicians.
• Interact with the customer daily (some foreign customers) on program performance, schedule, and contract requirements (Limit scope creep)
• Generate schedules for complex development/upgrade projects using Microsoft Project, Excel, or Word for the Executive Staff and/or Customer.
• Good Organizational skills, able to change direction and handle multiple responsibilities.
• Assign daily workload after reviewing Engineering Orders and Drawings / Schematics.
• Ensure personnel, work center, and aircraft safety environment are maintained.
• Oversee Logistics from purchase to shipping, to receipt and inventory at customer warehouse,store and document at office facilities.
• Manage revisions to documentation, i.e., Engineering Orders, Drawings, Schematics,and Reports,and Validate weekly againstthe Master Data List (MDL).
• Assemble and organize Airworthiness documentation for customer delivery.
  
  

Required

What We Look For:

• Bachelor's degree specializing in science, engineering, and aeronautical services from an accredited institution.
• Minimum 7 years of experience in aircraft maintenance management and quality assurance experience.
• Must be able to read and interpret electrical and mechanical schematics and engineering drawings.
• Excellent verbal and technical writing communication skills.
• Proficient in Microsoft Office (i.e. Outlook, Word, Excel PowerPoint, Access, and Project).
• Strong leadership and communication skills in a team setting (both verbal and written).
• Good organizational skills; ability to change direction and handle multiple responsibilities and tasks regularly.
• Candidate must be permanently eligible to work in the United States without sponsorship.
• Candidate must be able to obtain a United States Passport.
  
  

Desired

• Military aircraft maintenance management/quality assurance management experience.
• FAA – Airframe and PowerPlant (A&P) license.
• Military or civilian aircraft avionics O/I level experience.
  
  

Who We Are

Join a team that designs computers, displays, and electronic systems for aircraft of the future! At Astronautics Corporation of America (Astronautics), you will be part of a creative group of professionals who work on the cutting-edge of technology. We offer competitive pay, excellent benefits and the opportunity for professional growth in a friendly environment.

Astronautics, headquartered in Oak Creek, Wisconsin, is a global leader in the design, development and manufacture of secure avionics equipment and systems for the commercial and military aerospace industry. Key product areas include electronic primary flight and engine displays, connected aircraft and cyber solutions, electronic flight bags, and certified servers for airborne applications. Services include avionics system integration and custom software for critical applications. Since its founding in 1959, Astronautics has been providing trusted, reliable, and tailored solutions to help customers achieve mission success. Astronautics is the parent company of Kearfott Corporation, headquartered in Pine Brook, New Jersey.