Front Desk Agent
Front Desk Agent
Crystal Springs Resort
Hamburg, NJ
See who Crystal Springs Resort has hired for this role
Crystal Springs Resort is looking for friendly upbeat individuals who have a love for hospitality and customer service to fill the Front Desk Agent position. The Front Desk Agent will insure a positive first impression for our internal and external guests and assist guests with any requests in a courteous, friendly, professional manner.
Responsibilities
Responsibilities
- Checking guests into the hotel
- Handling check-out and any billing questions they may have
- Posting charges
- Troubleshooting any guest requests and concerns
- Reservations, including entering bookings into the computer, monitoring availability and taking reservation calls as needed
- Be responsible for all cash transactions and maintain a personal cash bank
- Keep abreast of all information regarding the resort and the surrounding area
- Excellent in-person communication and interpersonal skills
- Excellent telephone and communication skills
- Outgoing, friendly and organized
- Professional appearance and attitude
- Able to handle multiple tasks quickly and efficiently
- Overnight availability is a plus
- Hotel front desk experience is preferred
- Discounted Minerals Sports Club Membership
- 30% Dining/Retail Discount
- 30% Spa Discount
- Discounted Stays at the Hotels
- Discounted admission to Events & Festivals
- Complimentary Golf
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Restaurants
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