The Front Office Coordinator- MA is responsible for appointment scheduling, answering telephones, greeting and receiving patients and visitors, patient check-in and out, creation of patient charts, maintaining office supplies, entering patient diagnosis codes into the computer system, making deposits, maintaining and accurately filing the office medical records, and serving a supervisory function to the front office staff. Duties also include retrieving and delivering charts or information to requesting parties, filing charts, organizing chart audits and other information on a timely day to day basis. Responsible for the coordination of front office operations and balance the daily receipts. Schedules patient appointments. Answers telephones and relays incoming and outgoing messages in a timely fashion. Creates patient charts, obtains patient demographics and insurance information and enters into the computer. Ensures all required fields are complete. Verifies Insurance Eligibility and notifies patient if additional information required. Greets and checks in patients to be seen by the physician in a professional manner. Informs patient of privacy policies and procedures. Obtains copies of insurance cards, driver’s license, authorizations, and referrals and scan or enter them into the EHR. Collects co-payments and outstanding balances at Check-In. Informs patients of delays in physician schedules, assists with patient comfort while delayed. Checks out patients and gives follow-up appointments. Schedules appointments off of the appointment tickler if applicable. Works associated tickler worklist to ensure that appointments have been updated. Enters charges/approves claim creations in electronic health record at Check out. Submits appropriate claims for Real Time Adjudication.
High school diploma. Minimum of 5 years experience preferred as medical assistant in a physician Office setting. Certification in medical assisting or related field from an accredited program. Excellent verbal and written communication required, telephone etiquette, customer relations’ skills, CPT and ICD Coding. Computer literate. Manual dexterity and visual acuity necessary to utilize the PC and calculator; ability to sit for prolonged periods of time; verbal communication and hearing ability to communicate with a multitude of patients and customers.