Full-Stack Production Support Lead

Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

Guy Carpenter is seeking candidates for the following position based in the New York City office:

Full-Stack Production Support Lead

What can you expect?

• Guy Carpenter IT Product Support seek a talented Full-Stack Production Support Lead with solid background in supporting Single-Page Applications, Microservices, and Document-style databases. Ideally who can also work out of our New York City office.
• You will have responsibility for overseeing the maintenance and support of our MERN (MongoDB, Express.js, React.js, Node.js) stack applications.
• Leading a team of production support engineers, you will work closely with cross-functional teams to ensure the stability, availability, and performance of our applications.
  
  

What is in it for you?

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
  
  

We will count on you to:

• Lead and mentor a team of production support engineers in maintaining and supporting our MERN stack applications in a production environment.
• Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of our applications.
• Monitor and analyze application performance metrics to identify and resolve any performance issues.
• Troubleshoot and resolve complex production issues, including investigating root causes and implementing appropriate solutions.
• Develop and implement best practices for incident management, problem management, and change management processes.
• Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.
• Stay up-to-date with the latest industry trends and best practices in MERN stack development and production support.
• Provide technical guidance and expertise to the team, ensuring adherence to coding standards and best practices.
• Collaborate with stakeholders to define technical requirements and provide accurate estimates for project timelines.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of production support processes.
  
  

What you need to have:

• Extensive experience in supporting Full-Stack applications,
• Experience working and supporting enterprise cloud solutions.
• Proven leadership, people management & mentoring skills
• Excellent communication and interpersonal skills.
• Knowledge of DevOps practices and tools.
  
  

What makes you stand out?

• Experience in Full-Stack development
• Experience in supporting MERN or MEAN applications.
• Experience with React or any JavaScript framework, Node, MongoDB or NoSQL database.
• Experience in supporting microservices architecture.
• Experience in supporting APIs using API management.
• Experience in supporting data & application integration using Azure Integration Services or modern middleware solutions.
• Experience in DevOps, CI/CD.
• Experience with Docker, Kubernetes & Azure
  
  

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $81,400 to $162,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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