PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
Implement Genesys Cloud and PureCloud contact center solutions
Conduct technical implementation activities from post-sale to support transition
Development of Genesys Cloud call flows for routing and IVR
Write and execute test plans
Requirements
1+ year of experience with the Genesys Cloud platform
3+ years of experience with the contact center solutions
Knowledge of Amazon Web Services (AWS), including S3, EC2, etc.
Experience with applications leveraging APIs, JSON or JavaScript
Knowledge of change control processes
Excellent communication skills
Desired
Genesys Cloud Certified Professional (GCP-GC)
AWS Cloud Practitioner Certification
Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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