Global Application Support Director - Poland

Global Application Support Director

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What We Do:

We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.

Who You Are:

You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.

As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.

An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.

A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

What You'll Do

A successful Application Support Director will own initiatives that include but are not limited to the below:

• Define and implement application support processes and procedures to ensure timely and effective resolution of issues
• Provide direct leadership and management to the application support team to ensure that SLAs are met and that the end-users are always receiving the highest level of support possible
• Monitor all incoming work requests, incident tickets and status checks by customers
• Manage business expectations and communicate issues to impacted parties
• Partner with teams across the organization to define and manage the support processes
• Develop metrics and provide ongoing status reports to senior management
• Recommend and implement improvement projects
• Interact with all levels of staff in a manner that promotes trust, encourages cooperation, empowers and contributes to excellent performance
• Responsible for performance management of assigned team including attracting and retaining talent, as well as recommendations regarding salary, promotions, hiring and separation.
• Maintain a high level of technical & application skills by attending and completing various training courses and reading appropriate literature; communicate this knowledge to others as required.
  
  

What You May Need to be Successful:

• Minimum 12+ years in IT, with 5+ years in people-leadership roles
• Proven ability to lead, manage and mentor teams across multiple countries
• Very strong understanding of the ITIL Application Management Lifecycle
• Ability to troubleshoot basic, routine, and advanced computer operations and software problems.
• Knowledge of software development practices, concepts, and technology
• Knowledge of technical/business environment and processes.
• Understand functional aspects and technical behavior of the underlying operating system, development environment, and deployment practices.
• Understanding of the ecosystem that code operates in.
• Excellent verbal and written communication skills
• Self-motivated with a high degree of initiative
• Strong problem solving and analytical skills
• Outstanding attention to detail
• Bonus: knowledge of SQL and scripting languages
  
  

Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Additional Benefits:

• Competitive benefits package, including health care, life insurance and Multisport,
• Challenging projects.
• Spacious, modern, and fully equipped office space in the heart of Krakow .
• Flexibility and possibility to work remotely.
• Superior co-working and personal development experience.
  
  

More About Our Values Code:

• Honor Honesty, Consistency, Responsibility: Do the right thing
• Cultivate an environment of dignity: Show respect for the individual
• Take an Outside-In approach: Put the client first
• Think out-of-the-box: Innovate and create
• Stay Team-Oriented: Collaborate and appreciate each other
  
  

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.