Guest Service Hosts (Explorers) provide information and assist guests with ticket and membership purchases, field trip check in, admitting guests through the front entrance, general cleaning, and also will rotate through various Aquarium attractions including: Tuki’s Island Play and Party Center, EECO Voyager, and private evening special events.
Critical Skills/Competencies
Excellent oral communication skills and the ability to interact cheerfully with guests while working under considerable pressure in crowds
Meet high standards of aquarium knowledge and customer service
Required to complete an on-going program of continuing education in order to maintain a high level of customer service
Essential Duties And Responsibilities
Provides exceptional internal and external guest service according to established guidelines
Assists guests in a friendly and positive manner regarding Aquarium offerings, prices, information, and directions
Provides information and directions to guests concerning the Aquarium mission, rules, and events
Anticipates guest needs and answers questions from guests concerning general knowledge of procedures, locations, and information
Utilize the computerized admission system Galaxy to issue tickets and items and check event availability
Up-sell additional items such as Memberships, Animal Encounters, and Animal Adoptions
Collects cash or other payment from guests, determining amount due and change required
Record payments and balance register utilizing Galaxy and other procedures when needed
Performs routine accounting and money handling tasks related to receiving, recording, and depositing payments
Maintains an accounting record of all cash, coupons, promotional materials, and donations received
Verify various payment vouchers, forms, and documents
Operates computer and other office equipment in an efficient and effective manner while answering phones and retrieving messages
Remain productive and efficient while maintaining performance accuracy
Project a professional image while in uniform and when using the radio
Monitors area to ensure a secure environment and reports problems to supervisors
Acts appropriately to clean up spills, trash, or debris in their immediate area, including, but not limited to: drinks, bodily fluids, sweeping, etc.
Perform frequent routine cleanliness checks and procedures in: public bathrooms, virtual reality theatre, parking lots, galleries, and play center
Remain in character while guiding and assisting guests during virtual reality experiences
Protect the Aquarium from fraud and theft by verifying acceptable forms of admission and preventing non-paid admission.
Maintain and enforce play center safety guidelines in a friendly and professional manner
Assist in training new staff members on station procedures and duties
Comfortable giving and receiving performance feedback from supervisors and guests
Other duties as assigned
Staff will be required to work weekends, holidays, and some evenings
Schedules will be on a rotating basis and you may be asked to occasionally work beyond scheduled work hours
Staff may also provide crowd control if necessary during peak times
Scope Of Position
Current schedule needs are Saturday evenings and Sunday
Schedule includes weekends, evenings, and holidays, excluding Thanksgiving Day and Christmas Day
May be required to work beyond scheduled shift, depending on special events and staff attendance
Works a variable shift, depending on departmental needs
Physical Demands Of The Job
Moderate moderate physical effort on a daily basis such as walking, bending, stooping and standing for long periods and regular lifting of heavy objects up to 50 pounds
Maintain stations for extended periods and engage in rapid and repetitive hand motion
Excellent hand/eye co-ordination and the ability to count out change and bills, rapidly and with accuracy
Ability to work for long periods at a computer keyboard, clear speech, and good audio skills
Special Working Conditions
Interacts with diverse populations and a wide variety of staff
Noisy workspaces, large crowds, along with cool and warm environments
While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time. The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate. The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies.
Seniority level
Entry level
Employment type
Part-time
Job function
General Business, Management, and Business Development
Industries
Museums, Historical Sites, and Zoos
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