Coordinate the onboarding of client inbound and outbound integrations with health care providers, service providers, and state and federal agencies (ie. Business systems).
Ensures all parts of a business system onboarding are processed, organized, and progressing according to predetermined timelines and deliverable dates.
Drive project kick-off activities: internal meetings, data partner agreements, and project plan documentation.
Provide oversight and management of work backlogs, the prioritization process, and work scheduling and monitoring.
Set and track project milestones; manage and account for unforeseen delays, then realigns schedules and expectations as needed.
Coordinates internal and external resources scheduled, and ensures projects remain within scope and schedule.
Forecast potential schedule delays and develops remediation plans.
Supervise hand-offs ensuring smooth transition of Business Systems to the Maintenance and Operations providers.
Collect, analyze, and summarize information and trends as needed to prepare project status reports.
Encourage continuous improvement with a focus on identifying and implementing best practices, measuring performance, and driving improvements.
Create and maintains comprehensive project management documentation.
Provide regular updates to the MES Program Lead on trends that are affecting the overall program timeline and deliverables.
Leverage the client project administration tools to ensure the effective execution of projects.
Assist in team development by holding teams accountable for their commitments, removing roadblocks to their work, and leveraging cross-functional team skills to improve product backlog throughput.
Maintain inventory of all integrations, transmission methods, and contacts.
Assess business system capabilities to migrate to REST API and adoption of FHIR interoperability standards.
Partner with system integrator to configure integration platform to support testing and production deployment activities.
Collaborate with system integrator to migrate manual forms and processes to ServiceNow Request Management.
Coordinate the development of a business system web presence which will house frequently asked questions, process overview, and forms.
Maintain forms, companion guides, and training documentation in support of business system onboarding.
Qualifications:
10 years of experience in onboarding and integrating healthcare providers.
10 years of project oversight experience.
5 years of working in a HIPAA compliance environment.
10 years of requirements gathering.
10 years of business process facilitation and design.
10 years of related experience.
10 years of which in a supervisory or lead role.
Bachelor's degree from an accredited college or university in a related field
Preferences:
Hands-on experience with ServiceNow or equivalent service management application.
Familiarity with Microsoft productivity suite: Outlook, Word, Excel, PowerPoint.
Working knowledge of Visio or Lucid Chart process flow tool.
Working knowledge of Microsoft Project or similar project management tools.
Working knowledge of Teams and OneDrive.
Seniority level
Entry level
Employment type
Contract
Job function
Project Management and Information Technology
Industries
Information Technology & Services
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