Help Desk Engineer

Northwest Partners is looking to hire an experienced full-time Help Desk Engineer to join its fast growing team.

What YOU Will Do

• Create and maintain secure computer images for deployment across the organization.
• Manage and secure Office 365 Intra ID accounts, ensuring compliance with security protocols.
• Provide technical support and troubleshooting for hardware and software issues via phone, email, and onsite.
• Monitor and manage IT security, identifying and addressing vulnerabilities.
• Install and configure hardware and peripheral components such as monitors, keyboards, printers, disk drives, network servers, routers, and firewalls.
• Perform remote troubleshooting using diagnostic techniques and relevant questions.
• Document technical processes and customer interactions in the help desk ticketing system.
• Provide exceptional customer service and communicate technical details clearly to users.
• Assist in the configuration and deployment of new systems and applications.
• Conduct training sessions for end-users and create instructional materials.
  
  

What YOU Will Bring Us

• Proven experience as a Help Desk Engineer or in a similar role.
• Strong knowledge of creating and maintaining secure computer images.
• Proficiency in managing Office 365 Intra ID accounts and security.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with IT security practices and protocols.
• Ability to work collaboratively in a team environment.
• Strong communication and interpersonal skills.
• Experience with Windows and Mac OS systems.
• Knowledge of remote diagnostic techniques and tools.
• Ability to handle multiple tasks and prioritize effectively.
• Relevant IT certifications (e.g., ITIL, Microsoft MCDST, Cisco CCENT) preferred.
  
  

Benefits Include: Comprehensive benefits available to full-time employees.

About Northwest Partners

Northwest Partners is an equal opportunity employer. At Northwest Partners, we are dedicated to moving at the speed of innovation. We work with clients across the globe to provide exceptional knowledge, talent, and resources. As a trusted partner, we merge the client's vision with our expertise to deliver powerful results. Northwest Partners is known for building and managing elite teams in technology across diverse industries. Our mission is to empower every talent and every client to achieve more.

Learn More About Northwest Partners

Northwest Partners is dedicated to moving at the speed of its clients innovation. We work with clients across the globe to provide exceptional knowledge, talent, and resources. As a trusted partner, we merge the client vision with our expertise to deliver powerful results. Northwest Partners is known for building and managing elite teams in technology across diverse industries. Our mission is to empower every talent and every client to achieve more.