Help Desk Intern - Part-time
Help Desk Intern - Part-time
FirstBank Southwest
Greater Amarillo Area
See who FirstBank Southwest has hired for this role
Job Summary: Responsible for providing technical assistance to internal users by diagnosing and troubleshooting software, hardware, and network related issues. Intern assignment duration not to exceed 1 year (12 months).
Education/Experience: A minimum of the following education/experience is required:
Amount of Travel: Up to 10%
Physical Requirements
Education/Experience: A minimum of the following education/experience is required:
- High School Diploma/GED
- Working toward college degree with some experience in a technical field.
- Researches and identifies solutions to software and hardware issues.
- Diagnoses and troubleshoots technical issues, including account setup and network configuration.
- Asks customers targeted questions to quickly understand the root of the problem.
- Tracks computer system issues through to resolution, within agreed time limits.
- Guides clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
- Escalates unresolved issues to appropriate internal teams as needed.
- Provides prompt and accurate feedback to customers.
- Refers to internal database or external resources to provide accurate solutions.
- Ensures all issues are properly logged.
- Prioritizes and manages several open issues at one time.
- Follows up with clients to ensure their IT systems are fully functional after troubleshooting.
- Documents technical information in knowledge-based solution.
- Other duties as assigned.
- Some experience in technical support.
- Hands-on experience with windows operating system and office products.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Works well independently
- Treats all customers and fellow employees with respect
- Exceeds customer expectations
- Meets customer needs
- Maintain confidentiality of all bank records
- Conducts interactions with honest, ethical, and strong moral principles
- Performs at the highest level
- Takes responsibility for actions
- Does what is expected
- Leads by example and takes initiative
- Works as a team
- Efficiently shares information in a collaborating and proactive manner
- Pays attention to detail
- Solves problems
- Makes sound decisions
- Manages time effectively
- Prioritizes effectively
- Performs multiple tasks simultaneously
- Shows up for work and is on time
- Complies with all laws and regulations
- Completes all required training
- Adheres to Bank Values
Amount of Travel: Up to 10%
Physical Requirements
- May need to sit/stand for long periods of time
- Sustained visual concentration while working at the computer
- Typing on a keyboard for long periods of time
- Handle high stress environment
- Maintain professional appearance
-
Seniority level
Internship -
Employment type
Internship -
Job function
Information Technology -
Industries
Banking
Referrals increase your chances of interviewing at FirstBank Southwest by 2x
See who you knowGet notified about new Help Desk Intern jobs in Greater Amarillo Area.
Sign in to create job alertSimilar jobs
People also viewed
-
IT Intern
IT Intern
-
IT Intern (On-site Dublin, VA)
IT Intern (On-site Dublin, VA)
-
IT Intern
IT Intern
-
IT Intern
IT Intern
-
Information Technology Intern
Information Technology Intern
-
IT Intern
IT Intern
-
IT Intern
IT Intern
-
Information Technology Intern
Information Technology Intern
-
IT Intern
IT Intern
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub