Help Desk Specialist

Company: NetJets

Role: Help Desk Technician

Duration: 6 month contract-to-hire

Location: Columbus, OH

Pay: 17-18/hr, based on experience

Desired Skills:

• Minimum of 1 year experience in Service Desk and/or technical support environment.
• Minimum of 1 year experience in a customer focused support environment.
• Strong verbal and written communication skills, ability to support, partner with, and communicate with a diverse audience.
• Strong listening, questioning, and customer service skills.
• Ability to remain professional during stressful, high tension, and conflict situations.
• General experience supporting industry standard softwares and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chome, Microsoft Edge, Remote Desktop Connection, Avaya, etc.
• Familiar with end user hardware, includes Dell laptops/desktops, Mac laptops/desktops, large & small office printers, common computer accessories, etc.
• Familiar with common network support related to LAN/WLAN
• Good problem-solving and critical thinking skills. Ability to accurately triage incoming support incidents, identify the paths to resolution, and provide good notes and communication to end users and partnering teams.
• Ability to work well and contribute in a team environment and execute individually, is able and eager to learn.
• A+ Certification preferred