Computer CORE (Community OutReach and Education) is dedicated to empowering individuals through technology, education, and career development support. We believe in creating opportunities for personal and professional growth while contributing to the community's well-being.
Job Title
Help Desk Technician
Job Location
United States
Job Description
As a Help Desk Technician at Computer CORE, you will be the first point of contact for clients seeking technical assistance over the phone or email. You will be responsible for resolving technical issues, providing timely customer feedback, and supporting the overall maintenance of our IT infrastructure. Your role is crucial in ensuring that our clients can effectively use our technology and services.
Years of Experience
1-4 years of relevant experience in IT support or a similar role.
Required Skills
Proven experience as a help desk technician or other customer support role.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills and a customer-oriented attitude.
Perks & Benefits
Health benefits fully paid for the employee.
Remote work environment.
Flexible Paid Time Off Policy to help you balance work and personal life.
11 company holidays per year to celebrate and recharge.
Paid parental leave to support you and your family.
401K with matching contributions to secure your financial future.
Learning and development allowance to foster career growth.
A diverse, inclusive, and fun team that values your unique contributions!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Professional Training and Coaching
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