Help Desk Technician (Part-Time)

**Disclaimer for this posting**

We are evaluating adding a couple of part-time positions to have in the evenings (one position) and weekends (another position). The job description below is our generic Help Desk job description, but please keep in mind that this will be for one of the part time options above. Thanks!

Who are we?

ALLIED HDS is a small company founded with two missions in mind: To develop as many future IT and Support leaders as possible and to provide the best white-label Help Desk Services, Staffing Services, and Consulting Services, our customers will ever experience! ALLIED HDS is completely owned and financed by its founders, Justin and Dustin, who look forward to growing the company and the employees along with it! Will you help us achieve our missions?

What’s an average day like in this role?

As a Help Desk Technician, you will work with a handful of clients to create, triage, resolve, and escalate tickets. At times you will answer their phone calls, respond to their emailed tickets, and assist them via chat. For first shift roles, you can expect to be busy most of the day, but especially first thing in the morning and in the early afternoon. For second, third, and weekend roles, the workload will stay fairly consistent throughout the day. You’ll collaborate with your peers and team leads throughout the day to solve problems and to schedule breaks and lunches. More experienced team members will also help junior team members make good decisions and learn how to be more effective. The goal is to end each day knowing that you’ve helped people overcome a variety of challenges and helped your team be successful!

What qualifications or experience do I need?

People we hire must start with a foundation of being humble, hungry, and people smart, as those characteristics make you a great team-player and will allow us to properly equip you to succeed in this and future roles. For this role, you must also have 2+ year of previous experience AND an IT degree, or a valid industry certification! You should be familiar with working in Active Directory and administering Office365 and you should have good experience in End User Device (desktop, cell phone, peripheral) troubleshooting. **Hint, hint-- you should ensure you've emphasized your experience in these areas before you apply!**

What else do I need to know?

We’re still a small business (45 employees as of May 2024), but we have a focus on growing and improving them as quickly as possible! We currently offer the following for full time employees (part time employees have access to the items with an asterisk):

• 3 Weeks of Paid Time Off for most roles. Paid Time Off covers vacation and sick time. Time off is accrued each pay period and is always subject to manager approval. Time off cannot be rolled over or bought out without approval. Note: ALLIED is a 24x7 company and minimal staffing must be maintained on holidays.
• Healthcare Options/Tiers for Healthcare Services with ALLIED paying 75% of the employee’s premium.
• Dental Services.
• Vision Services.
• Group Life Insurance.
• 401k with up to 4% matching; immediately vested.*
• Access to industry training resources and certification reimbursement.*
• Resume Writing services after 1 year of employment. Remember, one of our missions is to develop future IT and Support leaders, so after we’ve had some time to work with you, we will want to help you put your best foot forward as you consider future opportunities—it’s even possible one of our clients will want to hire you!*

Devices that access company resources must be managed by ALLIED while being used for company purposes.

• A company laptop and peripherals will be provided with Mobile Device Management. Employees must accept Acceptable Use Agreements.
• A personal cell phone will be needed for Multifactor Authentication and to access company resources (i.e., email and chat). Mobile Device Management may also be required to access company resources, but NO personal data can be viewed, and the device cannot be fully wiped. A hotspot is also required so that you can continue to work if your primary internet is degraded. A stipend will be provided on each paycheck.

There is currently no On Call requirement, though you may occasionally be contacted to assist with additional shift coverage in the event of call outs.

Thanks for considering this position with our growing team!

-Dustin and Justin