Hospice Office Manager for Customer Support

Company Description

Alora Hospice Software is a web-based software system that empowers hospice agencies with a suite of solutions to simplify workflow for both caregivers and administrators. With the support of a phenomenally enthusiastic nationwide team famous for their "One on One" support, Alora offers unmatched customer service. At Alora Healthcare Systems, we value individual and team contributions, fostering a work environment where your talents can thrive. Our team of high-performing professionals is dedicated to enabling the success of our clients through the best home health software solutions in the industry. As a member of our team, you'll have the opportunity for ongoing learning, professional development, and career advancement.

Role Description

This is a full-time remote role as a Customer Support Specialist. The Customer Support Specialist will provide customer service, including technical support, to Alora's clients, evaluating and resolving issues over the phone, email, live chat or any other available means of communication. Additionally, the specialist will be responsible for maintaining high customer satisfaction by fulfilling and exceeding client needs, escalating difficult cases to other teams if necessary, and keeping accurate and comprehensive records of all customer interactions.

Qualifications

• Minimum 2 year of experience with Hospice operations
• Customer Support and Technical Support skills
• Interpersonal Skills which promote Customer Satisfaction
• Analytical Skills
• Excellent written and verbal communication skills
• Attention to detail, and able to think critically and quickly
• Bachelor's degree in Computer science or a related field is preferred
• Remote Call Center Experience preferred
• Bilingual skills are a plus but not required

Key Responsibilities:

• Assist customers with timely solutions through phone and email support.
• Provide training on the use of home health and hospice software.
• Troubleshoot basic issues and escalate technical problems to IT department.
• Diagnose problems, log calls, and test new software features.
• Demonstrate superior communication skills with a positive and supportive approach.
• Collaborate with team members on various projects and tasks.

How to Apply:

Please send an email to css@alorahealth.com with the following:

a) Reference the Job Title CSSHospice and Job Code CSSH1 in the SUBJECT line.

b) Introduce yourself and explain why you are a good fit for this position and our company.

c) Attach your resume.

Compensation and Benefits:

We offer competitive pay with comprehensive benefits, including Health Insurance, Dental, Vision, Paid Time Off, 401(k), and ongoing Professional Development.

What It's Like to Work at Alora:

• Focused, friendly, and fun work environment.
• Respect for each other as professionals and individuals.
• Passion for a greater goal of improving our product and serving our clients.
• Belief in solving problems collaboratively and energized to do so.
• Emphasis on achieving harmony between career and personal life for success in both.

Join Alora Healthcare Systems and contribute to a company that believes in your potential and supports your growth.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.