Human Resources Assistant

Human Resource Assistant:

Duration: 5-12 month contract

Workplace: Remote 8am-5pm EST

Pay Rate: $31hr

Job Responsibilities:

• Partners closely with customers and business partners to gather comprehensive information to mitigate risk level and company exposure.
• Ensures all relevant parties are involved during the case process.
• Takes action as needed based on information received regarding case status.
• Researches and resolves inquiries/requests regarding HR policies, procedures, programs and systems.
• Communication skills are demonstrated at a level consistent with that of a policy expert.
• Regularly updates cases and takes detailed notes on all actions taken during the course of events.
• Establishes detailed action plans for complex cases and provides clear and decisive direction to all cases.
• Encourages the use of self-service by referring employees to online resources for talent related questions and case initiation. Processes transactions timely and accurately within appropriate HR systems.

Skills and Qualifications:

• General understanding of HR, state and Federal employment laws and requirements.
• Requires solid analytical and problem-solving skills to understand and address customer issues.
• Must demonstrate high attention to detail, excellent organizational and customer service skills, and solid written and verbal communication skills.
• Requires the ability to exercise judgment in prioritizing work, responding to customer needs, and in determining when an inquiry/request requires higher-level involvement.
• Displays solid research skills, with the ability to efficiently and effectively locate relevant information among various sources.
• Works well within a team environment, partnering with other members to meet customer needs.
• Knowledge of administrative procedures, software applications (such as Microsoft Office Word, Excel, PowerPoint, etc.) records management systems, and other business procedures and terminology.
• Requires the ability to maintain confidential information.

• Note: Workplace Accommodations Case Manager