HYBRID RN-DIRECTOR OF PATIENT SERVICES AT HEALTHCARE FIRM Base Salary is $135K to $150K (based upon candidate and experience) Wonderful Company with Excellent Benefits
New York Headquartered Healthcare Firm that is focused on Home Care is looking for an experienced RN/Director of Patient Services (DPS) to join its LHCSA-Licensed Home Care Services Agencies Team. Successful candidates will have an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. In this role, you will partner with us in our efforts to make every aspect of our LHCSA business line better continually and iteratively. The organization is the largest consumer-direct home care agency in New York State and is continually expanding its areas of focus including operations in other states and tech-based innovations.
This person will be responsible for the traditional parts of a DPS's role: planning, organizing, coordinating, evaluating, and providing clinical guidance and supervision of patient care for our organization's LHCSA activities. The DPS will report directly to the Leadership Team.
Join our team and make a positive impact on the lives of others! The Hours are Mon-Fri; 9am-6pm (ET). This is a Hybrid role (Days in Office-TBA); and working between our Lake Success & Manhattan, NY Offices, and Your Home. At some point in the somewhat near future, you will not need to travel to our Lake Success Office.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
QUALIFICATIONS AND SKILLS
Bachelor's Degree in Nursing required, showcasing advanced knowledge in healthcare management and leadership.
Master's Degree in Nursing or related field preferred.
Two Plus (2+) years of Home Care Nursing experience demonstrating comprehensive understanding of homecare complexities and challenges.
Current license to practice as a Registered Professional Nurse in New York State, ensuring compliance with regulatory requirements and standards.
Previous experience in a Leadership a role with a strong preference for previous DPS experience with strong ability to lead and manage a team effectively.
Strong assessment, clinical and documentation skills, essential for ensuring high-quality patient care and regulatory compliance.
Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients, and families.
Strong attention to detail, ensuring accuracy in documentation and adherence to protocols.
Highly organized, capable of managing multiple tasks and priorities efficiently.
Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment.
Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery.
RESPONSIBILITIES AND DUTIES Regulatory Compliance & Quality Improvement
Maintain current knowledge and ensure compliance with all regulatory and professional standards of care which includes DOH, DOL and CMS, etc.
Utilize creativity in developing quality/performance improvement programs, instructing Clinical Management and implementing new and improved standards.
Embed quality protocols into standard operating procedures and evaluate them regularly.
Budget Management
Develop, prepare, and monitor the agency personnel, supply, and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and support supporting department directors.
Staffing & Operations Management
Develop strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs.
Oversee and monitor service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates.
Clinical Practice collaboration with the Nurse Executive and Nurse Managers establishing care standards, evaluating overall staff compliance to deliver clinical outcomes.
Patient Care & Safety
Ensure accountability in support services essential to patient care.
Promote a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develop mechanism to assess same.
Ensure that the overall planning process occurs for each unit within the service line.
Analyze findings from patient satisfaction surveys to establish service-based customer services agenda and ensure that unit-based agendas are developed with input from the nursing management and the staff.
Supervise/provide timely resolution to patient and family concerns or complaints/incidents.
Leadership
Conduct monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics and improvement activities, and any staff concerns.
Hire, educate, mentor, and evaluate nursing management.
Educate nursing management in new and existing department procedures and systems (e.g., information systems, fiscal responsibility, etc.).
Make recommendations and provide opportunities for growth and development of the team.
Respond in a timely fashion to staff concerns and function proactively to retain staff.
Function as a leader of the healthcare team and various interdisciplinary committees to improve clinical outcomes and meet patient needs.
Perform other related duties as assigned by management.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Staffing and Recruiting
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