Implementation Engineer

About Visory:

In 2022, Visory was formed through the merger of three IT and cybersecurity brands – RightSize Solutions, True North Networks, and Swizznet, uniting their strengths in enterprise-grade technology and cybersecurity services. In 2023, Visory further strengthened its leadership position in these domains by merging with Adopt Technologies, a prominent technology company. Visory offers flexible enterprise-level technology and cybersecurity solutions to support client growth, leveraging extensive technical knowledge and industry expertise for successful digital transformation.

Today as Visory, our team of professionals draws on our extensive technical knowledge and our industry expertise to help clients evolve through digital transformation.

The Opportunity:

Visory is seeking to hire a highly motivated Implementation Engineer who will continue best-in-class project delivery by successful execution of the project plan while creating a great client experience. The individual selected for this position will report to the Director of Engineering / Project Management and will collaborate with the Engineering Team to design and implement critical solutions to enhance our clients’ environments that result in a more efficient, secure, easy to use, and dependable system than before.

This is a critical hire for our organization that offers an unmatched opportunity in terms of growth, team, and benefits. We are looking for individuals that prove to be great technicians, communicators, team members and strategic thinkers with a desire to learn and expand their responsibilities within the company through earned promotions.

Job Description & Responsibilities:

• Coordinating with sales to create detailed project scopes, list of tasks, and effort estimates for project statements of work
• Successful execution of approved project plans
• Drive regular and clear communication with the Project Manager, Project Stakeholder, Sponsors, and the client
• Implementation and support skills for MSP related technologies (Microsoft Administration, Infrastructure, Networking, Security, Endpoint Management)
• IT support relating to issues with the project implementation and technology
• Documentation of all newly implemented or changed technology (or all technology as part of an onboard)
• Generates detailed customer facing project deliverables (diagrams, runbooks, frameworks, flow chats, end-user instructions, SOPs, policies)
• Escalate and mitigate service or project issues that cannot be completed within agreed scope & time
• Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
• Work through project tickets and phases as assigned by a Project Manager to keep stakeholders on task and project milestones on schedule
• Ensure operational procedures and practices are well defined, documented, and consistently applied

Requirements:

• 3+ years of experience in enterprise IT environments
• Experience with and knowledge of IT security concepts and best practices
• Excellent diagnosis and problem-solving skills, and the ability to manage multiple tasks under tight deadlines
• Highly motivated and proactive, with an ability to thrive in a fast-paced environment
• Interpersonal skills: such as telephony skills, communication skills, active listening, and client-care
• Ability to work in a team and communicate effectively
• The ability to communicate clearly both written and verbally
• High moral and ethical values
• Goal-oriented and self-motivated with the ability to work within a team environment
• Service awareness of all organization’s key IT services for which support is being provided