Information Technology Support Analyst

What you will do:

Are you ready to take your IT Support skills to the next level and make a meaningful impact in a dynamic environment? Join our team as an IT Support Analyst and become an integral part of our mission to provide exceptional technical support and customer service. In this role, you will be responsible for the installation, maintenance and repair of desktop and laptop computing systems, ensuring that our team has the tools they need to succeed. Whether it's troubleshooting issues, providing support for Windows, Mac systems, or assisting with the installation and configuration of software and applications, you'll be at the forefront of ensuring the smooth operation of our computing environment. It's not just about technical expertise – it's also about delivering superior customer service.

With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing challenges effectively. Your attention to detail and commitment to excellence will be evident as you assist system administrators with various tasks, including account creation, system monitoring, and processing trouble tickets. We believe in continuous learning and growth. That's why we offer ample training opportunities to help you stay ahead of the curve and expand your skills further. Join us in providing exceptional support to our team and contributing to our success every day.

What you will do:

• Installation, maintenance, and repair of desktop/laptop computing systems.
• Support and administration of Windows, Mac OSX, and Linux systems.
• Diagnose, troubleshoot, and repair computing related issues. Escalate to senior team members when appropriate.
• Support for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat),
• Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training. (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn)
• Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.
• Educate and train employees on proper computing techniques and use of applications. (Confluence Knowledge Base)
• Assist system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.
• Prepare equipment for procurement, deployment and asset inventory.
• Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.
• Assist users and manage VPN access for remote system access.
• Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.
• Take full advantage of training opportunities provided.

Who you are:

• 1 to 2 years of experience providing desktop support in a mixed PC and Mac environment
• Commitment to providing superior customer service
• Possesses excellent communication and interpersonal skills
• Detail-oriented nature and good follow-up necessary.
• Demonstrated skill in configuring and troubleshooting printers
• Expert knowledge of Microsoft Office
• Experience with networking hardware and basic networking concepts

Compensation/Benefits Information (US Applicants Only):

• S&P Global states that the anticipated base salary range for this position is $53,100 to $65,000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.
• In addition to base compensation, this role is eligible for an annual incentive plan.
• This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit link https://spgbenefits.com/benefit-summaries/us

Where you will be:

This position is based in our New York headquarters and requires in-office presence 4 to 5 days a week.