Information Technology Support Specialist
Information Technology Support Specialist
firstPRO 360
Atlanta Metropolitan Area
See who firstPRO 360 has hired for this role
Are you an experienced Help Desk / Support Technician ready for a fresh start? Come join this stable and growing company who is highly motivated to meet you!! You'll have a chance to showcase your Help Desk skills as a part of a well qualified support team in a hybrid environment.
What you'll be doing:
· IT Support for a full range of departments via phone (majority phones), email, and in-person communications
· Installing, updating and repairing hardware and software as needed
· Escalating issues as needed using a ticket system. ServiceNow experience is a plus
Requirements:
· Great customer service and relationship skills. Ability to handle moderate to high call volume each day.
· 2+ years’ experience with Windows, O365, Active Directory, and Network Printers
· Minimum 2 years of experience supporting PC's, Tablets, Thin Clients in a Windows ecosystem.
· Bachelor's Degree or Associates Degree with relevant experience required
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Technology, Information and Media
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