Infrastructure Tech (Desktop Support/Break FIx)

Responsibilities

Kforce's client is looking to add an Infrastructure Technician (Desktop Support, Break/Fix) to their team. This is a full time direct hire position onsite in downtown Phoenix, AZ. Summary: Under close supervision, the Infrastructure Technician will install, maintain and optimize the distributed computing-communication environment, including desktop, network infrastructure, voice and data communication systems. The Infrastructure Technician will also provide field technical support to the end-users and operational systems. Responsibilities:

• Set-up, deliver and install personal computers, telephones, networking and peripheral equipment using established and defined procedures and processes
• Perform preventative maintenance on voice and data communication systems and associated hardware maintaining accurate documentation
• Actively participate in Safety and Environmental programs, ensure MIS policy compliance and site operational goals
• Perform voice, network, and PC and basic wireless troubleshooting to isolate and diagnose infrastructure problems
• Perform other duties as required
  
  

Requirements

• 2 years of experience in computer/electronic systems hardware/software troubleshooting, maintenance and repair
• Demonstrated technical expertise in the installation, repair and maintenance of PC hardware, software, printers, fax machines and telephone handsets
• Ability to effectively analyze, troubleshoot and diagnose issues with computers, peripherals, cellular and voice systems
• Basic understanding of networking concepts, protocols and technology including wireless networking equipment
• Basic knowledge of voice systems (PBX/VoIP)
• Skill in effective communication, both verbal and written
• Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates
• Must be customer service-oriented and possess good organizational skills
• Ability to develop and maintain awareness of occupational hazards and safety precautions
• Skilled in following safety practices and recognizing hazards
  
  

Preferred

• High School diploma or GED
• A+ certification
• Network+ certification
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.