Inside Sales Account Manager (Quill)

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

What You’ll Be Doing

• Be the primary point of contact and build long-term relationships with customers.
• Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.
• Help customers through email, phone, and present annual business reviews online.
• Develop a trusted advisor relationship with key accounts and their affiliated offsites.
• Effectively manage your book of business through productivity and pipeline management
• Collaborate with internal business partners.
• Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  
  

What You Bring To The Table

• Demonstrated ability to communicate, present and influence.
• Excellent verbal and written communications skills.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity and reliability.
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Strong time management and organization skills.
  
  

Qualifications

What’s needed- Basic Qualifications

• 6 months + of relevant experience
• High School Diploma or G.E.D
  
  

What’s Needed- Preferred Qualifications

• Proven account management experience
• Bachelor’s degree or equivalent work experience
  
  

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!