In your role as an IT End User Support Engineer, you will report to our IT Resource Support Team Lead. Your location will be in Sandusky, OH. You will work with our Resource as a Service team to support and maintain school system technologies and ensure classroom functionality initiatives.
Why You’ll Love Us
We care. We coach. We lead. DataServ, founded in 1986, continues to use this approach in all we do for our culture. It’s truly the people who make working here great. We are social and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth.
DataServ offers a competitive compensation plan including 10 paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits.
About DataServ
For over 35 years, DataServ’s primary mission has been to provide technology solutions and services to K-12 schools. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our K-12 schools can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our schools’ technology expectations. For more about DataServ, visit www.dataservtech.com.
Qualities We Want In You
team player
good communicator
tech savvy
service oriented
motivated
self-disciplined
professional
flexible in a fast-paced environment
works independently with minimal supervision
exhibits strong work ethic
detail oriented
handles demanding situations/timelines
organized
responsible/dependable
willing to receive/provide feedback to improve performance
supportive
Sound like you? Visit https://www.dataservtech.com/careers/ to apply today!
What You’ll Do
Become familiar with DataServ policies and procedures
Represent DataServ in a positive manner to colleagues, customer base and vendors
Work closely with customer on-site to maintain communication and information sharing
Support and maintain school system technologies and ensure the classroom is functioning.
Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, Sound Systems, application deployments, etc.
Participate in customer team meetings
Maintain and update technical documentation
Participate in special projects
Develop processes, implement effective workflow, and embrace best practices
Provide redundancy and backup support for other team members
Help desk responsibilities and other duties as assigned
On-call responsibilities as assigned
Develop processes, implement effective workflow and embrace best practices
Provide redundancy and backup support for other team members
Be a supportive team member to others
What We Require
Relevant prior work experience
Availability to work nights and weekends – only as scheduled
Strong Microsoft product skills, including Outlook, Excel, Teams, SharePoint, etc.
Mechanically inclined; ability to use hand tools and climb ladders
Meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving
Pre-employment drug screening required
Pre-employment driver’s license and background checks required
How You Can Apply
https://www.dataservtech.com/careers/
DataServ is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Information Technology & Services
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