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Job details
Join Our Tech-savvy Team Elevate Your IT Career as an IT Help Desk Specialist!
This Jobot Job is hosted by Josh Nix
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $70,000 - $90,000 per year
A Bit About Us
Committed to delivering cutting-edge solutions, we are seeking a talented individual to join our IT team as a Help Desk Specialist. This is an exciting opportunity for someone passionate about technology and providing excellent customer service.
Why join us?
Competitive salary.
Health, dental, and vision insurance.
Retirement savings plan with company matching.
Professional development opportunities.
Collaborative and supportive work environment.
Job Details
As an IT Help Desk Specialist, you will be the first point of contact for internal users seeking technical assistance. Your primary responsibility will be to troubleshoot issues, provide timely and accurate solutions, and escalate more complex problems to the appropriate teams. The role requires a combination of technical expertise, excellent communication skills, and a customer-centric approach.
Key Responsibilities
First-Line Support Provide first-line support for IT-related issues, including hardware, software, network, and other technology-related problems.
Issue Resolution Troubleshoot and resolve technical problems, guiding users through step-by-step solutions or escalating issues to the appropriate IT teams.
User Training Assist in providing basic user training on various systems and applications.
Documentation Maintain accurate records of all help desk interactions and resolutions in the ticketing system.
Hardware and Software Setup Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other hardware.
Security Awareness Promote and enforce IT security best practices among end-users.
Collaboration Work closely with other IT teams to ensure efficient problem resolution and contribute to ongoing process improvements.
Qualifications
Experience 2+ years of experience in a help desk or technical support role.
Technical Skills
Proficiency in troubleshooting Windows and Mac OS environments.
Knowledge of Microsoft Office Suite and other common business applications.
Basic understanding of networking concepts.
Communication Excellent communication and interpersonal skills with the ability to convey technical information to non-technical users.
Customer Focus A strong commitment to providing exceptional customer service.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Software Development, Technology, Information and Internet, and Technology, Information and Media
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