IT Help Desk

IT Help Desk

Position Summary: The IT Help Desk professional will play a crucial role in providing technical support and assistance to end-users. The ideal candidate will have extensive experience working with Microsoft and Windows-based technologies, possessing a deep understanding of IT infrastructure, troubleshooting methodologies, and excellent customer service skills.

Responsibilities:

1. Provide advanced technical support and issue resolution for end-users, ensuring minimal downtime and optimal system performance.
2. Troubleshoot and resolve hardware, software, and network-related problems promptly and efficiently.
3. Collaborate with other IT professionals to implement and maintain IT infrastructure, ensuring a secure and reliable computing environment.
4. Assist in the planning, implementation, and maintenance of IT projects, such as system upgrades, migrations, and deployments.
5. Create and maintain documentation related to IT processes, procedures, and issue resolutions.
6. Conduct training sessions for end-users on IT best practices and usage of various technologies.
7. Collaborate with vendors and third-party service providers to resolve complex technical issues.
8. Stay informed about the latest developments in technology and proactively recommend solutions to enhance the IT environment.

Qualifications:

1. Bachelor's Degree in Information Technology, Computer Science, or related field.
2. Minimum of 1 year of experience in a help desk or technical support role.
3. Proficient in supporting Microsoft and Windows-based technologies, including Active Directory, Windows Server, and Office 365.
4. Strong knowledge of networking and systems concepts and protocols
5. Experience with troubleshooting hardware, software, and peripheral devices.
6. Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical users.
7. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are highly desirable.