Zortech Solutions

IT Helpdesk Support-US

Zortech Solutions Indianapolis, IN
Zortech Solutions

IT Helpdesk Support-US

Zortech Solutions Indianapolis, IN
3 months ago
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Role: IT Helpdesk Support

Location: Indianapolis, IN (Onsite)

Duration: 6+ Months

Job Description

Device Support:

  • Troubleshoot for end-point devices
  • Replace and reimage or irreparable systems
  • Perform device compatibility testing and provide feedback
  • Support warehouse and production line expansion and project
  • Customize Windows configuration and settings to fit lab, production, and project environment

Software (S/W) Support

  • (OS) Windows, VMware, Mac OS/(Email) Knox, Outlook/(Document) MS Office
  • Install/configure software and troubleshoot possible issues

Security Tools/Compliance Management

  • Initial Install/configure NASCA, Escort, zScaler, and V3/SecuPrint
  • Patch management and forensic investigation support

Account Support

  • Assist end-user Active Directory(AD) and Knox portal account issues
  • Support SVPN account and troubleshooting
  • Restrict AD/SVPN access for terminated employees
  • Assist with SVPN and KNOX mailbox transfer for dispatchers and executives
  • Administer networks share drive permissions and troubleshoot access issues

VOC Management

  • Utilize the helpdesk ticketing system for reactive user issues and logging user resolutions

Asset Management

  • Manage PC assets via Excel and process warranty claims through manufacturer if needed

Device Management

  • Manage devices via Excel and process warranty claims through manufacture if needed

New Hire Training

  • Train 1st tier tech support new hires for day-to-day roles and responsibility

VIP Support/Corporate Event Support

  • Provide dedicated on-site technical support to executives
  • Assist technical needs of global executives at corporate events

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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