Genesis10 is currently seeking an IT Security Specialist (Production Support) with our client in the financial industry located in Charlotte, NC, Pennington, NJ and Plano, TX. This is a 12 + month contract position.
Responsibilities:
Organize ongoing routines with support partners to provide stability and resiliency feedback and insights to executive leadership
Bring APSE and App SMEs together to identify monitoring gaps in client applications and document requirements needed to close those gaps
Facilitate the routines necessary to implement the documented solutions in a timely manner
Work to identify and address support gaps across US and GBS support teams for the portfolio
Utilize available data to identify repeat issues and work with application teams to define preventative action/remediation plans
Identify opportunities to address common issues across the portfolio; work with application teams to define remediation plans
Identify potential risks as a result of repeat or significant issues - work with partner teams to self-identify and provide input that will feed into potential action plans (SIAI)
Collaborate with support teams to drive the development of self-service reporting dashboards to track and monitor the stability of the portfolio
Collaborate with support teams to define a robust services catalog and RACI diagram detailing activities we expect support teams to manage and where the application teams play a role; Clearly defined roles and responsibilities
Prepare updates (progress, accomplishments, roadblock, decisions, etc.) to be shared with leadership (cadence and forum TBD)
Requirements:
Technical and Process Analysis
Tracking deliverables and holding team members accountable for delivery
High level technical knowledge of systems, reporting and monitoring tools
Requirements documentation
Presentation/communication to senior levels of management
Strong analytical and problem solving skills
Risk management
Prior experience with application production support
Strong organizational skills
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting, Software Development, and Financial Services
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