IT Support - 24-38149
IT Support - 24-38149
Zortech Solutions
McMicken Heights, WA
See who Zortech Solutions has hired for this role
Essential Job Functions
Education:
- Must be self-motivated and a self-starter.
- This role supports the resolution of critical situation technical problems.
- Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.
- ServiceNow experience required.
- This role is the link between business applications and users from a technical and process perspective.
- This role is responsible for direct interaction with internal customers.
- This role requires you to drive results and proactively identify and resolve problems.
- In this role you must understand the business impact of all IT decisions.
- Create and communicate decisions impacting the wider business, effectively managing customer expectations.
- Develops training materials to support process changes and new technology introductions.
- Follow established safety and environmental policies, procedures, and methods applicable to the work area.
- Perform other duties as necessary.
Education:
- Bachelor’s degree
- At least 1 year of experience in an information technology role or related discipline
- At least 1 year of experience in a support or service role, actively interacting with customers on a regular basis
- At least 1 year of experience with maintenance and repair of computer hardware
- Microsoft Active Directory applications
- Business software applications, including Microsoft Office Suite
- IT Service Management ticketing tool such as ServiceNow, preferred
- Manufacturing environment, preferred
- ITIL Foundation, strongly preferred
- Microsoft Certified Professional, preferred
- Microsoft Certified Solutions Expert, preferred
- CompTIA A+, preferred
- Strong customer service orientation
- Proficiency in English language, including speaking, reading, and writing
- Ability to apply innovative thinking toward problem resolution
- Ability to handle sensitive information in a confidential manner
- Strong written and verbal communication
- Detail-oriented with excellent organizational and time management
- Ability to work in a fast-paced environment and manage multiple priorities
- Willingness to learn and take initiative
- Self-starter with the ability to work independently, collaboratively, and in a team environment
- Ability to work for extended periods of time while sitting or standing.
- Ability to use hands and fingers for extended periods of time.
- Ability to perform repetitive motions for extended periods of time.
- Ability to lift and move equipment up to 30 pounds.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Human Resources Services
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