IT Support Analyst
IT Support Analyst
New Jersey Performing Arts Center
Newark, NJ
See who New Jersey Performing Arts Center has hired for this role
Department: Information Technology
Reports To: Manager, IT Support
Supervises: N/A
Status: Exempt – Full Time
SALARY RANGE: $55,000 – $65,000
POSITION SUMMARY:
This role is responsible for ensuring that all technology clients are provided efficient and timely support.
Reporting to the Manager, IT Support, you will collaborate with staff to continuously improve technology
adoption by providing training, documentation, and support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
We are proud to be an Equal Opportunity Employer who embraces DEIA as part of our culture. We offer an excellent benefits package in a hybrid workplace.
Reports To: Manager, IT Support
Supervises: N/A
Status: Exempt – Full Time
SALARY RANGE: $55,000 – $65,000
POSITION SUMMARY:
This role is responsible for ensuring that all technology clients are provided efficient and timely support.
Reporting to the Manager, IT Support, you will collaborate with staff to continuously improve technology
adoption by providing training, documentation, and support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides IT and desktop support services to internal staff, vendors, and event staff
- Configures and deploys IT equipment
- Systems administration of Google Workplace and M365
- Supports employee onboarding and offboarding
- Supports the implementation of new technology products and services
- Provides event related technology support and assistance
- Provides support for meetings and meeting spaces that are in person, hybrid, and virtual
- 0-2 years of IT experience
- Working knowledge of diagnosing and resolving technical hardware and software issues, Internet
- Experience with IT ticketing software (ITSM) preferred
- Requires being on call and the ability to respond to emergency issues during off hours
We are proud to be an Equal Opportunity Employer who embraces DEIA as part of our culture. We offer an excellent benefits package in a hybrid workplace.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology and Engineering -
Industries
Non-profit Organizations, Performing Arts, and Entertainment Providers
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