IT Support Analyst
IT Support Analyst
The Phoenix Group
New York, NY
Over 200 applicants
See who The Phoenix Group has hired for this role
IT Support Analyst
Location: New York City (NYC)- on site
Job Responsibilities:
- Provide first and second line technical support to all staff members, ensuring timely resolution of support requests.
- Respond to and resolve IT support calls/emails across all office locations and for virtual staff.
- Act as the primary technical support contact for the local and global offices, both onsite and remote.
- Maintain, configure, deploy, and troubleshoot computer hardware, printers, and supported smart devices.
- Support meeting rooms and video conferencing systems (e.g., Teams, Zoom).
- Track, document, and manage resolution of support tickets efficiently.
- Manage hardware asset inventory and equipment lifecycle.
- Enforce IT policies, monitor alerts, and report security risks.
- Collaborate with IT professionals and departments to address IT needs.
- Occasional travel required (<10%).
Experience Required:
- Minimum 5 years of relevant experience.
- BA/BS degree in Information Technology, Computer Science, or related field preferred.
- Relevant technology certifications desirable.
- Proficiency in Windows 10/11, MacOS, iOS, Android, and familiarity with BYOD policies.
- Experience with SaaS software (e.g., Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack) and other IT systems.
- Strong understanding of networking concepts and technologies.
- Excellent documentation, process management, and confidentiality handling skills.
- Exceptional communication and interpersonal skills, ability to work independently and collaboratively.
Salary Range: $75,000 - $90,000 USD
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Professional Services
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