IT Support

IT Support Technician/Desktop Support/Helpdesk Support

Longterm W2 Contract, full benefits

This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems and upgrades to existing systems. Furthermore, working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function, this position reports directly to the field IT supervisor.

EDUCATION:

• Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs
• Experience implementing, integrating, and supporting vendor application solutions
• Familiarity with Microsoft Teams, Microsoft Windows 11, Microsoft Office 365 and AI

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to troubleshoot software and hardware issues both on site and remotely
• Windows OS, Active Directory, Cisco networking, networking protocols,
• Ability to troubleshoot multiple operating systems, diagnosing and solving software faults
• Knowledge of: Computer operating systems and operating computer system peripheral devices
• Support all aspects of the end user including remote access, systems build and setup and administration of desktops and laptops
• Support off-site equipment setup, troubleshooting, repair and refresh (desktop/laptop) installation
• PC/MAC imaging and setup process, mobile device setup, and other types of moves and changes. This will include proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes
• Perform initial application troubleshooting for Tier 1-2
• Basic understanding of cyber security with the ability to respond to alerts and escalations in a timely manner

BEHAVIORAL ATTRIBUTES:

• Must demonstrate the following behaviors: customer focus, teamwork, communication, problem solving, adaptability, decision making, self-awareness, continuous learning and business acumen
• Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
• Effective oral and written communications skills with the ability to convey complex technical issues in business terms
• Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously
• Team-oriented with a strong work ethic
• Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels
• Strategic thinker that can embrace, influence and lead change
• Stays abreast of new technologies and techniques in the market
• Must be flexible and able to change directions quickly and comfortably
• Ability to work independently of direct supervision
• Strategic thinker that can embrace, influence and lead change

EXPERIENCE REQUIREMENTS:

• Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.)
• Ability to provide on-call support
• Candidate must be knowledgeable in hardware/network troubleshooting
• Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)
• Establish highly credible, positive relationship with customers and team members

“The hourly pay range for this position is $20 to $32/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA).”

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

For consideration, please forward your resume to Mary Green at mgreen@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at mgreen@synergish.com