IT Support II

Summary/Objective

Job Description

The IT Support Level 2 will provide support and troubleshooting for Superior Construction’s IT infrastructure and its users.

Administer a variety of technical projects related to setup, maintenance, and support.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Assist Level 1 support with escalated user requests or issues utilizing an ITSM ticketing system.
• Effectively communicates with end-users via telephone, email, and chat to ensure excellent service is provided.
• Resolves account, operating system, application, software, mobile device, desktop, and network issues. Installs and maintains network hardware such as routers, gateways, and access points.
• Promote and maintain Cybersecurity Maintain inventory utilizing an asset management system.
  
  

Other

• Provide user support by responding to user requests or issues via ITSM ticketing system
• Assist other members in the IT department with IT support or project-related tasks
• Install and test software upgrades or patches to business-related software
• Installs and maintain PC operating systems and business-related software
• Assists in the IT onboarding process of new employees
• Assists in the IT termination process of employees
• Report and escalate any user requests or issues where additional assistance is required for resolution
• Provides individual and group instruction, as needed, on the use of equipment or software
  
  

Competencies

• Strong analytical and problem-solving skills
• Detail oriented
• Technical Capacity
• Process driven
• Teamwork orientation
  
  

Supervisory Requirements

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The incumbent regularly sits for long periods at a desk in front of a computer screen. The employee occasionally may be required to lift, push, pull, or carry objects; typically, when filing is needed.

Position Type/Expected Hours of Work

This is a full-time nonexempt position. This position may require long hours.

Travel

The role requires minimal travel, up to 5%.

Required Education And Experience

• Bachelor's Degree in computer sciences or a related field
• Minimum 5-8 years’ of related work experience
  
  

Preferred Education And Experience

• Construction industry experience preferred
• Viewpoint experience preferred
• OnBase experience preferred
• IT ticketing system experience preferred
• Takes full ownership of assigned projects and can work independently
  
  

Additional Eligibility Requirements

• Must possess or be able to obtain a valid and appropriate state driver’s license before employment.
  
  

OUR MISSION AND VISION

We are an American family-owned and operated heavy civil contractor dedicated to providing innovative solutions to help meet the nation’s growing infrastructure needs.

To be America’s preferred heavy civil contractor, expanding our markets and services while staying true to our family-oriented culture and fostering an environment where our employees can prosper.

Our Core Values

• Family
• Safety
• Integrity
• Innovation
• Commitment
• Empowerment
  
  

Equal Opportunity Employer

Upon hire, you will be provided with a copy of your specific job description. Please note job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

THE COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” QUALIFIED EMPLOYEES WHO, BECAUSE OF A PHYSICAL OR MENTAL IMPAIRMENT THAT SIGNIFICANTLY LIMITS A MAJOR LIFE ACTIVITY, REQUIRE A REASONABLE ACCOMMODATION TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION SHOULD NOTIFY THEIR MANAGER OR HUMAN RESOURCES.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources.

Superior Construction provides equal opportunity employment to all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.