Are you passionate about technology and enjoy helping others solve their technical issues? Join our team as a Technical Support Specialist! You'll provide essential assistance and support related to computer systems, hardware, and software. Your role will involve responding to queries, running diagnostic programs, isolating problems, and implementing effective solutions.
Primary Responsibilities
Provide friendly and efficient technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries in person or over the phone with a customer-focused approach.
Train computer users as needed to ensure they are comfortable and proficient with their systems.
Maintain and monitor the daily performance of computer systems.
Respond to email messages from customers seeking help promptly and professionally.
Ask insightful questions to determine the nature of problems and guide customers through the problem-solving process.
Install, modify, and repair computer hardware and software to ensure optimal performance.
Perform routine cleanups and maintenance on computers.
Run diagnostic programs to identify and resolve issues effectively.
Troubleshoot and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users to enhance their work experience.
Follow up with customers to ensure their issues have been fully resolved.
Generate reports to identify recurring malfunctions and work on long-term solutions.
Requirements
Proven experience in providing help desk support.
Proficiency in English, with excellent communication skills.
Working knowledge of help desk software, databases, and remote control tools.
Strong client-facing skills with a focus on customer service.
Advanced troubleshooting abilities and the capacity to multitask effectively.
A customer-oriented mindset with a desire to help others.
Job Type: Full-time
Benefits
401(k) plan with matching contributions
Employee assistance program
Comprehensive health insurance
Life insurance
Generous paid time off
Professional development assistance
Schedule
Monday to Friday
Application Question(s)
Do you have any Microsoft or other technology certifications?
Education
Bachelor's degree (Preferred)
Experience
Windows: 4 years (Preferred)
Active Directory: 3 years (Preferred)
Work Location:
One location
If you are excited about the opportunity to make a difference and grow in a supportive environment, we would love to hear from you!
Employment Type: Other
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Human Resources Services
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