Lead Bartender

Are you a highly motivated individual with refined professionalism and strong attention to detail? We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.

PRIMARY FUNCTION: Lead Bartender, The Living Room

DEPARTMENT: Food & Beverage

REPORTS TO: Bar Manager, Food & Beverage Manager

Summary

The Living Room’s Lead Bartender will ensure the creation and maintenance of a strong link between the Front-of-House management team and the bar staff. This individual is responsible for overseeing the consistent implementation of SOP’s and service standards to ensure a flawless guest experience. A skilled customer service professional, the Lead Bartender will play a key role in maintaining a professional and enjoyable experience for both guests and teammates, and will step up to take on supervisory duties in the absence of the Food & Beverage Manager. The ideal candidate for this role will have a proven track record of serving as a role model, setting a standard of professionalism and exceeding guest expectations at every opportunity.

Essential Functions

Major areas of responsibility include, but are not limited to:

• Troubleshooting problems. This individual is empowered to utilize their own judgement to address issues as they arise, and to decide when escalation to leadership is necessary.
• Working proactively to communicate ordering needs to management.
• Workshopping new cocktails, presenting innovative cocktail ideas as requested by management.
• Maintaining their own cash drawer, and opening or closing the restaurant in the Manager’s absence.
• Determining and maintaining pars for the bar and liquor storage room.
• Prepping materials, garnishes, alcohol, glassware, bar tools, and batched liquor as required based on business levels.
• Assisting with organizing the liquor storage room, including stocking product and breaking down boxes.
• Training newly-hired teammates on proper service standards, correct procedures, SOP’s, proper use of POS systems, menu items, and cocktails.
• Maintaining an open-minded desire to go above and beyond to fulfill guest requests and exceed expectations.
• Creating an inspiring team environment with a culture of open communication and accountability.
• Setting and helping achieve clear team sales and service goals.
• Motivating and inspiring team members, as well as providing critical feedback when necessary.
• Suggestive selling and up-selling.
• Proactive cleaning of the bar and holding the team accountable to maintain a clean and tidy workspace.
• Dealing with complaints and problems with a positive attitude.
• Consistently providing professional, friendly, memorable, and engaging service.
  
  

Qualifications

• Excellent written and verbal communication skills.
• Ability to motivate a team.
• Proven leadership skills.
• TIPs certification required.
• Flexibility to work all shifts, including nights, holidays, and weekends.
• Ability to work efficiently under pressure in a fast-paced, luxury environment.
• Ability to work cohesively as part of a team.
  
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to lift and carry items weighing up to 50 pounds.
• Ability to carry and balance crates, wine, and beer cases.
• Ability to stand and walk for extended periods of time (8-11 hours).
• Ability to bend, squat, and crouch in areas of limited space to perform cleaning, organization, and other duties.
• Adherence to The Dewberry’s policies and procedures, including but not limited to attendance, safety, behavior, and responsible alcohol handling.
  
  

Benefits Of Joining The Dewberry Team

• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off
• 401K with Company Match
• Education Reimbursement
• Free Downtown Parking
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
  
  

Who We Are

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry

As a 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.