Pomeroy

Level 3 Support Technician- Windows Support Engineer

Pomeroy Tampa, FL

Job Description

We are seeking an experienced Windows System Engineer to join our fast-paced, dynamic, and collaborative team! In this role, you will play a pivotal role in designing, implementing, and maintaining consistent and efficient imaging and deployment strategies.

Responsibilities:

Create and maintain various desktop and server images

Develop and implement a strategy for managing and versioning image libraries

Assist with the management and implementation of user profiles and group policies

Conduct and review benchmarking results and establish standards and baselines

Write and maintain scripts used to manage on-prem and remote environments

Create, maintain, and review technical and project documentation

Regularly communicate project status and progress by employing clear and concise KPIs

Desired Experience/Education:

2+ years of experience working with desktop/server imaging tools

Strong understanding of modern configuration and endpoint management solutions (Intune, SCCM, Tanium, etc.)

Strong knowledge of Windows Desktop management, user profiles and user profile management

Knowledge of active directory constructs and relationships (OU, GPO, etc.)

2+ years of experience with PowerShell or other modern scripting languages

Willingness to write, maintain, and review technical and project documentation

Understanding of ITIL frameworks, incident/problem/change management policies/procedures

Excellent interpersonal and verbal/written communication skills are a must

Ability to build rapport and communicate effectively at all levels and across disciplines

Must be able to work on multiple projects simultaneously and consistently meet project deadlines

Strong analytical and problem-solving skills

Detail-oriented, strong work ethic and high standard of excellence

Company Description

Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.

Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.

Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Information Technology
  • Industries

    IT Services and IT Consulting

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