Bask Health is a no-code SaaS company. We have a prescription ecommerce system that includes: a telehealth platform that offers a variety of services, payment processing, pharmacy fulfillment and compounding, a website builder, and a patient management system, as well as pre-integrations with doctor group that can prescribe in all 50 states. Our platform is compliant and accessible to everyone, making it easy for anyone to launch and scale a direct-to-consumer telehealth business.
Role Description
This is a full-time remote role for a Customer Success Specialist. The Customer Success Specialist will be responsible for ensuring customer satisfaction by providing analytical and customer support, as well as outstanding communication and customer service.
Qualifications
Excellent customer satisfaction skills
Analytical skills to analyze data and determine customer retention opportunities
Experience in customer retention, account management, and communication
Ability to collaborate with cross-functional teams to ensure customer success
Excellent written and verbal communication skills
Ability to work independently and remotely
Experience in the healthcare industry is a plus
Bachelor's degree in Business, Marketing, Communications, or related field
Employment type
Full-time
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