Alphanumeric is hiring an Mandarin (speaker) Customer Service Helpdesk Analyst to work from home providing level-one technical support in English language to clinical clients via inbound calls, emails, and tickets.
100% Work from Home.
Job Conditions
Work from the comfort of your home.
Permanent position.
Equipment Provided.
Salary: INR 50,000 monthly (gross).
Working Shift - Sunday to Thursday 7pm to 4am (EST) or the equivalent 5:30 am to 2:30 pm (IST).
Training Shift: Monday to Friday 6:30pm - 3:30am (IST) - Around 4 weeks (paid).
Night differential of additional 12% of hourly rate.
Benefits (apart from the basic salary): Internet Allowance + private health insurance.
Employer-paid E-Learning courses
Continuous coaching, training, and development.
Start date: ASAP
You Must Have The Following
Fluent in Mandarin and English in both written and spoken communication.
At least 2 years of related experience.
With BPO call center experience.
Stable Internet connection. (35 MBPS Minimum).
Experience using Microsoft Applications, preferably savvy in Excel.
Must be comfortable working in the EST time zone (5:30 am to 2:30 pm IST)
Position Summary
Provide Service Desk support to external customers and users
Receive, document, and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure.
Essential Functions And Responsibilities
Provide service desk support to contracted clients.
Use defined procedures for responding to customer calls.
Collect information from the caller and document data elements in the designated tool.
Maintained records of all calls from customers using an established Service Management tool.
Provide detailed documentation of all steps involved in resolving customer issues.
Escalate issues to the appropriate department and personnel.
Investigate, examine, troubleshoot, and solve hardware and software issues quickly.
Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers.
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Hospitals and Health Care
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