Membership Manager

About The Position

The Membership Manager is the department’s lead on applicant vetting, responding to member questions and directly managing member initiatives and networking events, including but not limited to Hire PGA, New Member Welcome Meetings, LA-based Morning Membership Mingles, and the Guild’s demographic census. The salary range is $60,000 - $67,000, commensurate with skills and experience.

The Membership Manager must thoroughly understand and be able to communicate all Guild policies, procedures, initiatives, programs and member benefits. They must be able to accurately and succinctly articulate the value proposition of membership to current members and prospective members.

How to Apply

Please upload a resume and cover letter. We invite you to respond to the following prompt in your cover letter: Please tell us how your background and experiences are relevant to the position. What is of particular interest to you about the position?

Reporting Structure and Work Schedule

• The position reports to the Director of Membership
• Location: Los Angeles office. The Guild works on a hybrid schedule of in-office on Tues, Wed and Thurs and remote on Mon and Fri. All in-person responsibilities are in Los Angeles
  
  

Responsibilities*

Responsibilities for the Membership Manager break down as follows (Note: the Director of Membership and/or other Guild leadership may modify the following responsibilities and/or percentages, as appropriate, to meet Guild priorities):

• Member Questions, Networking and General Departmental Responsibilities - 20%
• Membership Recruitment and Applicant Vetting - 40%
• End-to-end Management of Specific Member Benefit Programs, Events and Reporting - 40%
  
  

Member Questions, Networking and General Departmental Responsibilities

• Serve as the primary point of contact responsible for responding to questions from members and non-members (email, phone, in-person) regarding the Guild’s policies, procedures, initiatives, and member benefits
• Present select new members during all-staff meetings (monthly, on zoom) to surface for the entire staff individuals that other departments may be interested in engaging for programs, events and initiatives
• Work in collaboration with other departments to provide membership-related information, as requested
• Attend in-person member events to understand membership needs and generate ideas for new networking opportunities
  
  

Membership Recruitment and Applicant Vetting (rolling basis, email and phone)

• Engage in membership recruitment activities and efforts as requested by the Director of Membership
• Provide clear and accurate information about membership eligibility criteria to members, nonmembers, and staff
• Develop and maintain simple FAQs regarding membership eligibility
• Lead on vetting of all applicants, including all communications (written and verbal) with applicants and references throughout the process
• Adhere to membership department Standard Operating Procedures (i.e., new membership application SOPs being developed by the Director of Membership)
  
  

End-to-End Management of Specific Membership Benefit Programs, Events and Reporting

• “Hire PGA” (ongoing)
• Actively manage and update service, as necessary, in collaboration with the Director of Membership and Guild leadership, including through promotion of service benefits, tracking of service success (reporting) and development of a database of participating employers
• Identify gaps in service and how they can be met through other Guild action
• Morning Member Mingles in Los Angeles (monthly, in-person)
• Schedule and host all Morning Member Mingles in Los Angeles (coordinate with Program and Events Department; Mingles take place on the same day in Los Angeles and New York). Collaborate with Director of Membership on meeting format, agenda, outreach
• Manage all logistics (F&B, conference room set-up/breakdown, parking)
• Create and circulate to Director of Membership in advance of meeting internal RSVP list with brief credits/background info on attendees
• New Member Welcome Meetings (two sessions per quarter - LA and NY best timing; on Zoom)
• Schedule and host (in coordination with Programs & Events department) New Member Welcome meetings
• Generate invite list of recent members, send invitation and track RSVPs
• Create and circulate to Dir. Of Membership, CEO and Assoc. Natl. Exec. Director in advance of meeting internal RSVP list with brief credits/background info on attendees
• Manage the RSVP process and circulate internal agenda for each meeting
• Prepare internal recap next steps memo for any required follow-up
• PGA Awards - Nominee and Producing Team Membership Cultivation and Membership Engagement (annual)
• Generate spreadsheet of nominees and producing team members for bicoastal PGA Awards event and archive in Nimble following Awards
• Following the Awards, deliver list of winners, nominees and members of nominated productions (with notation regarding whether a Guild member) and work with Director of Membership to send the appropriate cultivation letter to non-members with appropriate discount links to join
  
  

Demographic Census (ongoing and every other year)

• Ongoing – Assist the Director of Membership with the solicitation of demographic information from new members
• Biannual Census – Update (in collaboration with other departments as necessary) the solicitation for demographic information from current members, draft member communication, and report for Director of Membership and/or Guild leadership
• General Membership Reports (ongoing) - support the Director of Membership and/or Guild leadership running requested reports
• For any questions which the Membership Manager does not know the answer to pertaining to membership eligibility, benefits, eligibility for Hire PGA, etc., those questions must be bumped up to the Director of Membership and/or Associate National Executive Director
  
  

Skills / Minimum Requirements

• A minimum of four years of previous professional experience in film or television or organizations supporting filmmakers. You must have more than a cursory understanding of producing
• Experience in film and/or television production is a plus, though it is understood that you may not have direct experience in both
• Strong project management skills. While you may work independently on some projects, it is critical that you are visibly engaged in collaboration with colleagues within the department, across the staff, and most importantly, across the membership
• Expert in diplomacy and sound judgment. You must be capable of diffusing challenging situations or discussions, rather than escalating them
• A meticulous attention to detail, including proofreading and fact-checking
• An ability to think creatively in identifying and communicating solutions to problems
• An understanding of the industry. It is helpful if you enjoy reading and/or listening to industry trades and podcasts to further your understanding of the professional challenges and opportunities facing producers
• Excellent customer service and communication skills. The Guild has 8,500 members. Applicants and members expect prompt responses (e.g., 24-hour turnaround) to questions and requests. You will need to be comfortable engaging diplomatically with members and others in-person at PGA and other industry events, on the phone and on email
• The Producers Guild staff uses the following tools. It is expected that you are comfortable using them: MS Office suite, One Drive, Sharepoint, Zoom Meeting, Zoom Webinar, MassMailer, Airtable, Submittable, entire Adobe suite (including InDesign, Photoshop and Illustrator), Google suite, Slack, Mailchimp and Survey Monkey. You must be comfortable learning Nimble/Salesforce (our association software database) and Form Assembly (data collection software that is integrated with Salesforce)
• Confidence in using MS Excel as a statistical and analytical tool, along with its use in database management (e.g. data imports, mass updates, etc)
• Cloud computing, and cloud storage – and best practices of both
• Bachelor’s degree OR equivalent experience
  
  

Additional Information

• As this is a full-time position with managerial responsibilities, you may need to work evening and / or weekend events on occasion
• Ability to actively contribute from day one in a fast-paced and growing department
• Prior experience working with a nonprofit organization or membership association is helpful, but not mandatory
• It is critical that you have a positive, self-motivated attitude
  
  

Benefits

• PGA offers employees medical, dental and vision coverage options
• The Guild has 10 paid holidays per year and 2 paid personal days
• For employees based in California, monthly parking at the PGA office is paid by the Guild
  
  

The Producers Guild is committed to the highest standards of professionalism and ethical conduct in its operations and activities. We foster an inclusive environment where people of different experiences, perspectives, interests, and ideas are valued, engaged, and enjoy full opportunities to collaborate, contribute and grow professionally.

The Producers Guild of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience.

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