Merchant Sales Support Analyst (HYBRID)

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a hybrid position with in office days in our corporate headquarters in downtown Lancaster, PA.

Contribute to the profitability and growth of Fulton Merchant Services by building, developing, and managing new and existing client relationships through portfolio management and analysis.

• Responds to incoming requests for proposals and manages the proposal process by analyzing client data to make recommendations on the best possible products and services.
• Consults and coordinates with sales officers on presales planning activities by performing data analysis on clients and providing client information as it pertains to account transaction and product history.
• Conducts Merchant portfolio reviews and trend analysis. Generates industry and market analysis reports. Monitors and evaluates the merchant portfolio for performance trends. Reviews and update Merchant systems information to ensure accuracy.
• Assists sales team in achieving sales results and portfolio growth. Partners with sales team to increase overall sales performance by identifying sales opportunities within the portfolio.
• Engages in ongoing direct dialogue with clients focusing on the merchant relationship.
• Assists in an effective onboarding process including working with outside sales, clients, and advisors throughout the sales and implementation process. Acts as liaison with vendors and internal departments. Ensures Merchant accounts are booked as approved.
• Responds to customer inquiries on internal products, services, and credit card processing activities for the industry.
  
  
  

Required Education

Bachelor Degree or the equivalent experience. Specialty Business or related.

Required Experience

2 or more years merchant, business, banking or related experience.

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $18.89 - $29.86.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.