Network (Cisco) Support Specialists

W-2 Only/Enon, OH/1St, 2nd and 3rd Shift Availability/Pays $40.00 - $50.00 per hour

Candidates with Cisco CCNA or Network+ or Security+ are Preferred/NO C2C, No Third Parties, W-2 ONLY

CBTS is searching for ten (10) Network (Cisco) Support Specialists for a 12+ month contract onsite in ENON, OH. It does require you to be onsite 5 days a week. There are Second shift roles (4pm – 1am) and Third shift (12am – 8am) roles that we are actively hiring for. Your W-2 hourly rate will be dependent on your years of experience, certifications and specific training (College or Trade schools) and Shift Differential.

Responsibilities:

• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications.
• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority.
• Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality.
• Directs field personnel in installing new equipment that is going on the client’ network
• Configures and upgrades software on newly installed devices
• Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
• Provides troubleshooting by using remote tools connected to other legacy networks
• Manages multiple tickets and works them in order of emergency to lowest priority
• Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
• Provides documentation for knowledge base articles.
• Works with third-party help desk vendors as applicable
• Provides phone support as needed
• Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
• Initiates timely communication of critical events to Store Support Team Leads

Requirements:

• Associate degree in Computer Networking OR 2 years of related experience
• Cisco CCNA or Network+ or Security+ certifications.
• Prior LAN/WAN experience preferred. Troubleshooting (Local Devices, WAN Devices, Configurations, Network Monitoring Alerts, CLI troubleshooting, DNS, DHCP, Default gateways, Wireless AP’s, basic Threat Management, etc.)
• Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department.
• Experience working with PC/Laptop Hardware, wireless networking communication, basic routing knowledge and third-party cellular devices.

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.