Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Wireless Technology organization is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties And Responsibilities
The Engineer II will maintain the resiliency and operational aspects of the DISH Wireless network. Individual will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Individual will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience.
Key Responsibilities:
In this role, you will:
Provide technical troubleshooting expertise for escalated incidents.
Handle outages/service degradations, perform initial RCA, and coordinate final RCA with vendors and engineering teams.
Lead troubleshooting bridges with internal and vendor teams as needed.
Engage and escalate issues with Core Tier III/Engineering and vendors for critical, time-sensitive support.
Work with technical teams to document troubleshooting steps and improve processes.
Develop key metrics for performance monitoring and service assurance.
This position may provide on-call support on a rotational basis
Auto req ID
419431BR
Minimum Education Required
Bachelors
Job_Category
Engineering
Additional Qualifications/Responsibilities
Skills, Experience and Requirements
Education And Experience:
As a successful NOC Engineer II, you will have:
Bachelor’s Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering
4+ years of experience working within the Wireless industry on either the carrier or vendor side of the house
Skills And Qualifications:
Strong E2E knowledge of 5G Packet Core, IMS is preferred
Troubleshooting experience with network packet captures
Nokia, Mavenir, Oracle Core experience should be an advantage
Ability to analyze a high volume of technical data and work in a fast-paced environment
Strong problem solving, analytical, and time management skills
Salary Ranges
Compensation: $83,160.00/Year - $118,800.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan
City*
Plano
State*
Texas
Job Code
Operations_ Specialist
Affiliate Sponsor
Dish
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Armed Forces
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