Due to iNet's continued growth, we are looking for a qualified NOC Technicians to join our team.
iNet is a leading technology company specializing in providing advanced communication solutions for critical infrastructure industries. Our mission is to connect the unconnected and transform industries through our innovative products and services. We are proud to be at the forefront of cutting-edge technologies, including being an authorized integrator of Starlink, which is revolutionizing satellite communications and enabling global connectivity like never before.
VETERANS ARE HIGHLY ENCOURAGED TO APPLY
As a NOC Technician, Your Role Will Consist Of
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Monitoring NMS tools and systems for faults and alerts and investigating them promptly to identify and resolve the root cause.
Monitoring inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system.
Performing troubleshooting, fault identification and executing a resolution or a workaround to reestablish services as quickly as possible.
Coordinating maintenance and repairs with field support, network engineers, and vendors.
Providing regular notifications to customers on network outages and/or upgrades.
Documenting all processes and outages through the internal ticketing systems.
Requirements
This is a full-time position that allows for a hybrid work environment.
Willingness to participate in the on-call rotation and cover for absences when needed. Rotating workdays will include weekends and holidays.
Experience working 2-3 years in a technical support role
High School diploma or GED
Successful training or cerification in Cisco and/or Linux, Network+, etc.
Prior experience in VSAT, LTE, Point-to-poiint radio systems preferred.
Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as VSAT, LTE, wireless radios, Wi-Fi, etc.
Understanding of the essentials of data and signal flow through a network, including the OSI Model.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods.
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self -guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
Benefits
At iNet, we know that great people make a great organization. We value our people and offer employees a broad range of benefits including:
Safety and Customer specific training and certifications provided
Medical, Dental, Vision offerings for both you and your dependents
$50,000 in paid Life insurance
Employee Referral Program
Annual Bonus potential
PTO
Holiday Pay
401k Plan
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Telecommunications
Referrals increase your chances of interviewing at Infrastructure Networks by 2x