We're looking for an exceptional Logistics/Office coordinator to join our team!
In this role, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.
A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. We're offering starting rates between $20 and $25 per hour, depending on your experience!
Responsibilities
Be professional and establish customer rapport, encouraging repeat business
Respond to customer requests, resolving issues and promoting the brand
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
Update customers throughout the day on the technician's progress
Process all New hires
Order uniforms for all new and current employees
Evaluate customer calls and assign the best technician to each service appointment
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable Continue calls
Relay accurate information to technicians, ensuing proficient, quality customer experiences
Manage the whereabouts and needs of every technician in the field
Record the results of each service call and create report summaries for senior management
Oversee time sheet and payroll adjustments
Completing termination paperwork
Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary
Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need
Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet
Requirements
Proven track record in customer service
IT competent; good typist and proficient with phone systems
Highly organized with exceptional follow-through abilities
Strong verbal and written communications
Bachelor degree or equivalent is a plus
Engaging personality that blends well with a fast-paced, goal-driven environment
Highly motivated, flexible and great attitude on life
Tough Skin, and the ability to help enforce policies and procedures
Some basic HR/Office MGR knowledge
Benefits
Health Benefits
401(k)
Paid Time Off
Great opportunities for advancement!
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
Industries
Primary and Secondary Education and Non-profit Organizations
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