Omni Channel Operations Coordinator

The Company

It all began with a woman, with style so provokingly chic that the world took notice. Today, the Carolina Herrera Brand is a New York-based fashion powerhouse recognized for creating colorful collections synonymous with fabulous style and bold femininity. With the appointment of Wes Gordon as Creative Director in 2018, the House has reinforced its commitment to the codes established by the founder, while pushing the boundaries of American fashion forward in fearless and fabulous style. Carolina Herrera is a New York-based fashion house recognized for creating beautifully crafted collections synonymous with impeccable style and bold elegance. Our dedicated team is split across our New York Atelier and Corporate Offices, retail locations across the globe and our Barcelona based Fragrance and Make-up team.

The Opportunity

The Omni Channel Operations Coordinator will assist and manage specific aspects of retail and ecommerce operations with a retail-first mentality. Responsibilities include but are not limited to, analysis of sales, maintenance, supply management, retail invoice and vendor management, logistical and inventory tasks within the boutiques and for e-commerce.

What you´ll get to do

Sales Reporting

• Generate daily, weekly, and monthly sales reports for management review.
• Analyze sales data to identify trends and opportunities for improvement.
• Provide insights and recommendations based on sales performance metrics.

Inventory Management

• Monitor and maintain optimal inventory levels across all retail locations.
• Conduct regular audits to ensure accuracy of inventory records.
• Coordinate with retail and logistics teams to manage inbound and outbound inventory flow.
• Implement inventory control procedures to minimize shrinkage and ensure product availability.

Vendor Creation and PO Management

• Onboard new vendors by creating vendor profiles and communicating with vendors.
• Generate purchase orders (POs) accurately and in a timely manner.
• Track POs to ensure timely delivery and resolve discrepancies with vendors.

Facilities Maintenance

• Coordinate maintenance and repairs for retail facilities.
• Schedule and oversee cleaning services, HVAC maintenance, and other facility-related tasks.

Vendor Partnerships

• Partner with various vendors to support Company needs including, but not limited to, packaging(ordering new stock & replenishment), supplies, stationary(ordering any additional stationary should the stores run out), security, maintenance, visual supplies for the stores, e-commerce, farfetch.
• Constantly assess and establish different supply vendors based on the needs of the stores

Retail Communication

• Serve as a point of contact between retail teams and headquarters.
• Distribute information, updates, and directives to retail staff.
• Facilitate effective communication channels to enhance operational efficiency.

Process Improvement

• Continuously evaluate operational processes and identify opportunities for efficiency gains.
• Implement process improvements and best practices to streamline operations.
• Foster a culture of continuous improvement within the retail operations team.

Corporate & Parent Partnerships

• Work with the different departments to address any issues at the store or production level
• Submit monthly sales commission information to HR
• Work with E-Commerce team to ensure E-Commerce orders from the stores are being fulfilled in adequate manner
• Work with Marketing on rolling out CRM/client initiatives in the stores
• Travel to retail locations to support teams with operations.

We´d love to meet you if you have

• 1-4 years in fashion retail, with experience working in a store environment
• Experience with creating vendor relationships and maintenance
• Proficiency in Microsoft office (proficiency in excel Pivot Tables)
• Excellent interpersonal and communication skills, with the ability to develop relationships
• Logistically minded, detail oriented, ability to motivate, strong analytical abilities

Carolina Herrera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Carolina Herrera, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

A reasonable estimate of the current hourly rate is $25-$31/hour USD.