Operations Analyst

Resolute Management, Inc. is a Third-Party Administrator hired by clients to handle complex environmental, asbestos, and/or latent type insurance claims. We are proud to be an affiliate of the Berkshire Hathaway group of insurance companies and we believe our structure allows our employees to experience the benefits of a large company with a friendly, small company atmosphere. Our headquarters are located in Boston, MA, and we have additional offices located in Chicago, Philadelphia, and Stamford, CT.

POSITION SUMMARY:  

The Operations Analyst helps to manage, track, and improve key operational and invoice management processes. The Analyst creates and executes projects to improve efficiency and the customer experience of internal and external stakeholders. By developing metrics, the Analyst will derive and share insights about implementation of new process changes. In addition, the Operations Analyst handles and/or assists with data extracts, analysis and reconciliations related to financial transactions including claims payments, recoveries, and reserves. Analysis includes quality review and validating accuracy of claims transactions processed by Resolute for various clients.

DUTIES:  

• Business Analysis: Analyzes business processes to identify alignment problems with billing and payment related systems. Develops detailed instructions for system enhancements and bug fixes and communicates system and process recommendations to management. Works with internal and external IT resources to implement changes, including testing to validate.
• Data Quality Assurance: Prepares and quality reviews data sets and/or uploads to and from business systems. Works to resolve and prevent data errors. Monitors data pipelines and addresses any issues with additional resources as necessary. Reconciles financial transactions from multiple sources, including researching discrepancies and directing their resolution. 
• Documentation: Drafts step-by-step instructions as well as other explanatory material for end users of key systems; maintains processes and procedures documentation. 
• User Support: Acts as point-person for escalated billing and payment system data issues, usage issues or inquiries and report requests. Responds timely and independently. Involves other team members as needed and keeps the user updated.
• Reporting: Extracts, analyzes and improves standard operational reports used by management/claims leadership. Creates ad hoc reports upon request. Designs templates for use by others. 

PERFORMANCE REQUIREMENTS:

•  Strong analytical capabilities for troubleshooting and problem-solving.
• Intermediate level Excel: proficient with pivot tables, formulas and functions, converting from text-to-column, manipulating large data sets and creating reports for presentation.
• Takes initiative on all aspects of work, especially issue resolution and project management. Capable of managing an assigned project with a wide degree of independence. 
• Communicates clearly and adjusts terminology and detail for audience: business users, technical staff/vendors and management.
• Ability to quickly learn how to adopt and utilize new systems and procedures. 
• Attentive to detail and able to proof own work product.
• Organizational and prioritizing skills. 
• Can produce work in a short amount of time, if necessary. 

EDUCATION & EXPERIENCE: 

• Bachelor’s Degree in Finance, Business, Analytics, Accounting, Mathematics, Computer Science, or Economics. 
• 1+ years work experience, financial services industry preferred.

Job Type: Full-time