Optician
Who We Are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR – one of the world's largest and most successful private equity investment companies. We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
With the support of the office manager, the Optician is responsible for assisting our guests with their visual and fashion needs. You will play a key role in the guest experience, culture, and success of South Valley Optical.
The details
Compensation: $17-24/hr; dependent on experience
Schedule: Full time; Mon-Thurs 8am-5pm, Friday 8am -12pm
What you'll do
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR – one of the world's largest and most successful private equity investment companies. We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
With the support of the office manager, the Optician is responsible for assisting our guests with their visual and fashion needs. You will play a key role in the guest experience, culture, and success of South Valley Optical.
The details
Compensation: $17-24/hr; dependent on experience
Schedule: Full time; Mon-Thurs 8am-5pm, Friday 8am -12pm
What you'll do
- Deliver a world class customer service experience to each guest
- Maintain a high level of office and personal cleanliness to protect against the spread of infections to the guests and staff
- Exceed all HIPAA and privacy standards
- Develop relationships of trust with guests, associates, managers, and doctors
- Learn and understand the Electronic Health Records System
- Answer phones, make appointments, solve guest's issues, respond to emails and texts, and maintain a calm demeanor in medical emergency cases
- Pretest and perform other medical tests requested by the doctor
- Maintain office cleanliness for guests and staff
- Assist with inventory and lab communication
- Have a working knowledge of vision insurance an how to apply benefits to purchases
- Assist guests in choosing eyewear that is fashion forward in addition to:
- Assuring the eyewear is appropriate for the guest's prescription
- Educating guests on lens designs, materials, and coatings to best fit their lifestyles
- Taking appropriate measurements for exact visual clarity
- Educate and train guests on:
- Contact lens insertion and removal
- Contact lens hygiene and eye health
- Place contact lens orders in EHR software and the 1-800 Contacts call center app
- Issue RMAs, refunds, and credits for unused contacts
- You maintain a professional character with guests and with other office staff
- Possess and demonstrate exceptional listening, communication, and written skills
- Exemplify an understanding and compassion for guests and their vision limitations or needs
- Willingness to learn optical verbiage and technical information
- Demonstrate a strong commitment to patient privacy and dignity
- Maintain a sense of multicultural sensitivity
- Continually illustrate a passion to provide superior customer service
- High School Diploma or Equivalent
- ABO Certified REQUIRED
- Spanish speaking is highly sought after, but not required
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Technology, Information and Internet
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