InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.
TeamInStride Health: Our Core Values
Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.
The Patient and Family Support Analyst plays a mission-critical role in ensuring that our patients and their families receive efficient and timely access to care. As a Support Analyst, you will provide administrative support for patients and families enrolled in the InStride Health program, as well as the cross-discipline care team. Core responsibilities include patient scheduling, coordinating the timely completion of new patient admissions paperwork (assessments, consents, etc.), and providing administrative support to our care team throughout the patient's treatment.
This position requires close collaboration across psychiatry, therapy, and coaching disciplines as well as our patients and families, so strong communication skills and a customer-service orientation are key to success. If you are energized by establishing and enhancing positive relationships with patients and families, care team members, and your colleagues, this is the perfect role for you.
What You Need to Succeed in the Role
Experience in a customer service environment, ideally where scheduling was a component of the role
Experience in a patient-facing or provider-facing role with ability to establish relationships in a virtual environment
Strong communication skills and attention to detail
Ability to execute on tasks quickly and follow workflows in an efficient and accurate manner
Ability to adapt to a quickly-changing environment
Additional Preferred Qualifications
Experience working in healthcare or education
Skillful collaborator within teams and across cross-functional teams
Problem solver with a proactive approach to identifying both root causes and potential solutions
Comfortable navigating multiple technology systems and tools at one time
Why Join Our Team
Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
Ability to help hundreds of children and families access desperately-needed evidence-based care
Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
Fully virtual: work from the comfort of your home with periodic in-person retreats
Commitment to Diversity, Equity, Inclusion, & Belonging
One of the core values we are passionate about in InStride is building an inclusive and equitable environment where we celebrate all identities. We strongly believe that every member on our team enriches our InStride family; the individual voices help us provide better care for families. Therefore, we invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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